Guest Service Agent (Part-time or Casual)
Brand new ApartHotel just opened in Hamilton's Portside Wharf. A rare opportunity to join a new brand as a GSA with room to grow.
Summary about this job
Front Office & Guest Services
Company: Alcyone Hotel Residences
Location: Brisbane
Work type: Part Time
Salary: n\a
Phone: +61-2-7397-8248
Fax: +61-7-7522-8289
E-mail: n\a
Site: n\a
Detail information about job Guest Service Agent (Part-time or Casual). Terms and conditions vacancy
- New brand & property with rapid expansion plans
- Fantastic career opportunities
- Join a close-knit vibrant growing team!
Alcyone Hotel Residences is a brand new 4.5 star, 228 room, 16 level Apartment Hotel within the Portside Wharf precinct of Hamilton. The property opened in late August 2017. Alcyone Hotel Residences features One and Two Bedroom Apartments with a fully equipped recreational deck (gym, pool & outdoor barbecue areas).
We are seeking a confident and client oriented Part-time or Casual Guest Service Agent to join our vibrant growing team! This is an exciting opportunity to join a rapidly growing new brand with great career opportunities. We are all about developing and growing our people. Our second property is well under way and the right candidate can expect a pathway to a senior leadership position.
Reporting to the Front Office Supervisor, apart of the Guest Services/Front Office Team you will be the face of our hotel where each day will bring new and interesting challenges.
This position is a varied role that includes however is certainly not limited to:
- Attending to guest requests within a timely yet efficient manner
- Check-in/Check-out of guests
- Maintaining inhouse accounts
- Acting as a concierge to both leisure & corporate guests
- Assisting the reservations department in responding to accommodation enquiries with a high conversion rate
- Ensuring smooth daily running of the Front Office whilst completing daily tasks/duties
- Being the central point of contact to all guests yet to arrive, in house or departed
- Qualifying & passing on sales lead to Sales & Marketing Department
About you…
- Available across a 7-day rotating roster between the hours of 7am-11pm
- Previous experience within a hotel front office environment
- Passionate about customer service & hospitality accommodation industry
- Experience within a management rights hotel & use of Guest Centrix CMS would be a highly advantageous
- Strong communicator
- Maintain a high level of professionalism
- Confident in inbound telephone sales
- Impeccable grooming standards
To be eligible for this position you must have a (or be willing to obtain at your own cost prior to commencement of employment) current First Aid Certificate and RSA.
Please apply only via seek. Applications should be directed to Hannah Haung, Front Office Supervisor. Due to the high volume of applications only shortlisted applicants will be contacted. Applications via job agencies will not be accepted. We appreciate you may have a genuine interest in this role however would prefer you checked out our website rather than calling as this is a busy period for our team.