Resort Receptionist
Resort Front Desk Receptionist with A full understanding of HIRUM. Minimum 2 years working within a similar position.
Summary about this job
Front Office & Guest Services
Company: Ocean Plaza Resort
Location: Gold Coast
Work type: Casual/Vacation
Salary: $20 - $29.99 per hour
Phone: +61-7-1859-5675
Fax: +61-3-1600-7678
E-mail: n\a
Site: n\a
Detail information about job Resort Receptionist. Terms and conditions vacancy
This is a casual position, you must be reliable and be able to work every Sunday and
Monday plus on call for other shifts.
Hours:
Sunday 11am to 4pm
Monday 9.30amto 6pm
On call as needed.
Position Requirements
Deliver great guest experiences
Check guests in and out
Maintain accurate guest accounts
Provide helpful information about the Resort facilities as well as the local area
Enter reservations
Answer guests queries in a timely and efficient manner
Address guest requests and handle guest complaints in a positive manner
Must be reliable and be able to work weekends and holidays.
Must have a professional attitude and appearance and excellent written and verbal
communication skills.
The Checklist
A full understanding of HIRUM is essential
Minimum 2 years working within a similar position within a 4-5-star hotel is preferred
Professional telephone manner and exceptional customer service skills
Excellent communication, interpersonal and time management skills
A friendly and positive attitude
Enjoy working in a team
High level of personal presentation
Ability to think on your feet and quickly resolve issues
Intermediate computer skills
The flexibility to work shifts
To be considered for this position, you will need to send your resume with references