Telephonist

Summary about this job

Detail information about job Telephonist. Terms and conditions vacancy

• Exciting opportunity to work in a 5 star Hotel
• Excellent Salary Package & Employee Benefits
• Great opportunities for progression and promotion within the company

About Us

Perfectly located on the banks of the river and a stones throw to the Botanic Gardens, the Stamford Plaza is Brisbane’s finest 5 star luxury Hotel. Our unique location is second to none in the Brisbane market, with all 252 guest rooms featuring stunning river views. The Hotel houses eight magnificent function rooms used to hold an array of Corporate, Special Events & Weddings and additionally hosts a variety of busy food and beverage outlets. To find out more about us and to see what we have to offer please visit our website: www.stamford.com.au/spb. 

About the Role

We are currently seeking a Telephonist to join our amazing team in the Front Office Department. This role is the first point of contact for guests when they call the Hotel and requires someone with a warm, professional and friendly manner to help with enquiries.

As we are a prestigious property we attract many high profile guests from politicians through to musicians and bands. Your ability to be able to deal with various types of guests in a confidential manner and being able to recognise their differing needs will stand you in good position for this role.

Duties and Responsibilities

• Deliver exceptional 5 star customer service

• Send out guest correspondence by letter and email
• Prepare registration cards for guest arrivals
• The main point of contact during emergencies
• Coordinate and communicate with all Hotel departments
• Up sell and suggestive sell to enhance the guest's experience
• Maintain punctuality, efficiency and courteousness at all times

• Promote the Company’s philosophies, Credos and Core Values
• Extend a personal service to guest requirements and following through to completion.

• Be aware of VIP guest movements, hotel events, local attractions and activities

• This position is rostered over a 7 day cycle on either a morning or late shift

Skills and Experience

• Switchboard or administration experience
• Confident telephone manner
• Knowledge of the Hotel and what we offer guests
• Computer literacy and accuracy is essential
• A passion for delivering exceptional guest experiences
• Excellent communication skills with guests, management and team members
• Have an eye for detail

Culture and Benefits

Our 'Knight's Head' Logo is conceived from our founder Sir Stamford's family crest and symbolises the strength and unity of our members within the company. We believe our people are our greatest asset and we therefore strive to reward, retain and develop passionate and success-orientated professionals at all levels. As a team member with us you can expect to receive;

• Exciting 5 Star Hotel Environment
• Opportunity to progress within the organisation

• Subsidised staff meals

• Uniforms and Laundry

• Food & beverage discounts in all F&B outlets within the Hotels