Duty Manager - Blacktown
Do you have the drive, the commitment and the ability to be the best. If so then we want you to join our Blacktown team.
Summary about this job
Management
Company: Europcar
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-9469-3252
Fax: +61-7-4574-1656
E-mail: n\a
Site: n\a
Detail information about job Duty Manager - Blacktown. Terms and conditions vacancy
Europcar Mobility Group is a world leader in the vehicle rental and new mobility markets. We deliver mobility solutions through an extensive network in 133 countries through corporate operations, franchisees and partnerships. Across Australia and New Zealand we have approximately 650 staff and more than 11,000 vehicles. At Europcar AU NZ, our company values are: Open Communication, Working Together, Feeling Valued and Customer Centric. Our employees are empowered to deliver the very best in customer service and to make decisions in the best interests of Europcar and our customers.
An exciting opportunity exists for a self-motivated and committed Duty Manager to manage our location in Blacktown. This is a fantastic opportunity for someone who has strong customer service and supervisory experience and wants to take the next step in their career.
In this challenging role you will be accountable for maximizing the growth and profitability of all facets of the station through focusing on excellence in customer service, vehicle quality and station presentation at a benchmarked company standard.
Your responsibilities will include, but not be limited to;
- Managing the shift
- Exceeding and surpassing customer service expectations to ensure repeat business
- Coaching employees on ancillary sales
- Focusing on exceeding financial targets and KPI's in optimising revenue growth and maximising profitability
- Assisting controlling station costs in accordance with set budgets
- Ensuring damage policies are complied with
- Actively marketing and promoting Europcar services
- Preparing accurate daily, weekly and monthly reports on agreed financial, operational station and fleet performance measures.
To be considered for this position you should possess:
- The ability to inspire and motivate a team as well as spearhead the continued growth and profitability of the station
- Strong leadership and people management skills, preferably gained from an operations background
- Excellent written and verbal communication skills as well as intermediate computer skills
- The ability to thrive under pressure and a resilient attitude
- Previous car rental experience is ideal
- Experience in a similar leadership role
- Full Australian work rights
- Open and valid manual drivers license
In return, the successful candidate will receive:
- Competitive salary + company vehicle + incentives
- Multiple staff discounts (including Accor hotel discounts after 12 months)
- Employment with a company who invests in training their employees
- Supportive team environment
- Ongoing global career opportunities
Join Europcar on your exciting new journey; help lead, mentor and develop the team in one of our busiest stations.