Front Office Supervisor- Full Time

Summary about this job

Detail information about job Front Office Supervisor- Full Time. Terms and conditions vacancy

• Cronulla's premier accommodation within 5 minutes walk to Cronulla Train Station
• Newly refurbished rooms overlooking stunning North Cronulla Beach
• Fantastic resort-style working environment

The role

The Front Office Supervisor is responsible for daily operations including processing check-ins and departures, making and updating reservations and cashier summary. You will also assist the Front Office Manager in leading our team and driving our Loyalty Program.

The successful candidate will

• Be customer focused ensuring all guests are greeted in a genuinely friendly and professional manner
• Anticipate guests' needs before the moment, respond promptly to queries and acknowledge all guests as a matter of priority, 24/7
• Answer and process all incoming calls professionally
• Manage emails during shifts
• Be knowledgeable with the Hotel facilities, surrounding attractions and special events
• Complete other duties assigned by management

Requirements

• Full availability including  nights, weekends and public holidays
• Previous experience in Front Office operations at minimum 4 star hotel standard
• Great phone skills are essential. You must be able to work under pressure and manage your time efficiently and effectively.
• Great communicator. Providing amazing experiences requires the ability to communicate verbally, physically and by knowing when to listen.
• Opera PMS experience will be looked upon favourably.

The successful applicant will be a "people person" who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.