Team Leader

Summary about this job

Detail information about job Team Leader. Terms and conditions vacancy

• Join an established, global organisation based in East Perth
• Play a key role assisting Perth public transport passengers every day
• Rotational roster b/t Sun to Thurs 5am - 12:30am, Fri and Sat 5am - 2.00am

Serco is an extraordinary company, making a positive difference to people’s lives every day. We are part of a team of over 70,000 people delivering essential services on behalf of governments and organisations around the world.

If you are inspired to make a positive difference, find out more about us at www.serco.com/aspac or Click here to watch a quick video. 

Serco has partnered with Transperth to operate their Call Centre and Information Centres based in Perth, assisting Perth metropolitan public transport passengers by providing up to date travel information in a timely and efficient manner.

The position:

We are now seeking applications from energetic, driven, customer focussed Team Leaders to develop, mentor and motivate our staff. You will be passionate about providing a high level of customer service, ensuring this is delivered at all times. You will have the ability to rally a team behind you, develop a fun and engaging workplace, where staff feel supported and enjoy coming to work each day.  You will assist the staff with feedback and escalations along with maintaining service delivery by monitoring staffing levels and work volumes. To be successful, you will need to demonstrate:

Essential:

• Ability to work in a fast paced environment and adapt to change
• Strong computer skills and written/verbal communication
• Innovative and proactive approach
• Well-developed interpersonal and emotional intelligence skills
• Flexibility to work a rotational roster between Sunday to Thursday 5am - 12:30am, Friday and Saturday 5am - 2am

Desirable:

• Call Centre experience
• Previous experience in a leadership role, including coaching and development
• Customer Contact Certificate 3
• Knowledge of the geography of Perth and its transport system

This is an excellent opportunity to make your mark within an established, global business. You will work with inspiring leaders who are truly passionate about the Serco business and the value we can provide to our clients.

To apply for this role, please submit a resume and cover letter (as one document) using the apply link.

Serco encourages people from different backgrounds to apply for positions within our business, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities. 

Our values of Trust, Care, Innovation and Pride underpin everything we do. Our people help in ways that matter. We are curious, creative, and collaborative.