Guest Services Agent

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Hotel Grand Chancellor are currently seeking an experienced & enthusiastic Guest Service Agent to join our friendly Front Office Team.

Summary about this job

Chefs/Cooks

Company: Hotel Grand Chancellor Townsville

Location: Northern QLD

Work type: Casual/Vacation

Salary: n\a

Phone: +61-7-4568-9827

Fax: +61-8-8204-7842

E-mail: n\a

Site:

Detail information about job Guest Services Agent. Terms and conditions vacancy

If you're looking for a rewarding career, then Hotel Grand Chancellor is a great company to join! Hotel Grand Chancellor Townsville has an exciting opportunity for a Guest Service Agent to join our team on a Casual basis. If you thrive on providing excellent customer service, possess a welcoming personality, and are keen to build an exciting career in hospitality, then this is the role for you.


Your main responsibilities will include:

  • Greet and welcome all guests.
  • Provide information to and assist guests with hotel services
  • Ensure a smooth efficient check in and out for guests
  • Assist with after hours Reservation enquires
  • Provide guests with an accurate and efficient checkout ensuring hospitality standards are followed
  • Balance all transactions at the end of shift ensuring postings have the correct supporting documentation and discrepancies reported
  • Undertaking general clerical & administrative duties
  • Managing difficult situations including customer complaints
  • Adhering to hotel grooming/dress standards

To be successful in this role, you will ideally possess previous front office or reception experience within a hospitality environment, strong computer literacy and the ability to deliver superior quality customer service. You can work effectively unsupervised, possess an understanding of cross-selling and problem solving techniques, and have strong administrative and organisational skills.

Knowledge of Property Management Systems, in particular Opera is highly desirable, along with experience working in a hospitality environment.

This position will involve shifts across a 7-day rotating roster and the successful candidate must be willing to work a range of early and late shifts as required, including on occasions a night shift.

In recognition for your efforts, Hotel Grand Chancellor offer uniforms, duty meals and a fun supportive work environment.

If the above sounds like the right move for you, please submit your resume now.

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact The Team at Hotel Grand Chancellor Townsville on 07 3834 4861, quoting Ref No. PCGSA.

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