Guest Service Agent

Summary about this job

Detail information about job Guest Service Agent. Terms and conditions vacancy

Cable Beach Club Resort & Spa is located on the world famous Cable Beach in Broome, far north Western Australia. Broome is easily accessible by plane to all major Australian cities and offers a relaxed lifestyle with all the conveniences of shops, restaurants, cinemas, hospital and schools. Our property has rooms of varying styles, 4 restaurants, pool side bars, tour desk, resort shop and a full service Day Spa and Hair Salon, Chahoya.

We are looking for an experienced Guest Service Agent to join our high achieving Front Office Team on a Full Time basis. The successful applicant will be dedicated to providing outstanding customer service and ensuring that all guests are welcomed and attended to in a friendly, courteous and professional manner. 

This is a full time, ongoing position in which the successful candidate will be required to work as a Guest Service Agent.

Duties of the role will include:

• Acting as one of the first points of contact for arriving guests.
• Processing financial transactions.
• Having a thorough knowledge of all Resort facilities and knowledge of facilities and attractions in Broome and surrounding areas.
• Providing outstanding customer service.
• Handling guest issues and complaints.
• Performing switchboard operator duties as required.
• Completing two night audit shifts per week.

The successful applicant is required to have:

• Prior experience in a 4 - 5 star Front Office department.
• Excellent communication skills and telephone manner.
• Strong computer ability and administration skills.
• Impeccable grooming and presentation standards.
• The ability to work nights, weekends and public holidays.

To apply:

Please go to our website www.cablebeachclub.com to complete the online application form and attach your current resume and cover letter.

Only short listed applicants will be contacted.

No agency applications please.