Travel Manager - Events

Summary about this job

Detail information about job Travel Manager - Events. Terms and conditions vacancy

• Growing company, opportunity for career development
• Competitive salary with a large variety of employee benefits
• Fun and Social team

About the Role

Event Travel Management (ETM) has a commitment to exceptional client service (and all the technical bits and bobs), but a Travel Manager holds additional pressures of high volume workload, with clear peaks during the year. While all our positions at Event Travel Management carry an obvious commitment to accuracy and attention to detail, a Travel Manager requires a specialist mindset in this regard. The high volume and peaks (and resulting pressure) is not an environment suited to everyone! It is important to also formally recognise the specialist arm of the business and the fantastic role our team do in this regard.

A Travel Manager (Events) at CTM will generally be employed with event management experience. The percentage of international to domestic workload will depend simply on what our current and future clients are requesting and the external economic conditions. As with all our consulting positions, service is the focus, while managing clients' international and domestic travel arrangements. This could include air travel, accommodation, car hire and/or ancillary requirements to ensure all journeys are a complete success.

Key Responsibilities

• All travel related to events - including research, obtaining quotes and managing group and individual travel flight arrangements.
• Cost and prepare tender documents - including suggestions for destinations and inclusions.
• Utilise the full facilities offered by our Event Management software including program set up, ongoing data input and required reporting. Manage group bookings and allotments.
• Ensure all details of arrangements are confirmed - including transportation, accommodation, conferencing, dinners, tours, team-building and other events requirements.
• Manage financials - including flight reconciliations of events.
• Collate and distribute registration information.
• Attend client meetings, information evenings, events as required.
• Prepare visa, health, insurance and other travel advice for clients.
• Process client requests accurately, in accordance with system and office procedures.
• Offer professional advice and suggestions to ensure customer's expectations are met and exceeded.
• Make all reservations in accordance with the client company travel policy, ensuring that their guidelines are not breached.
• Respond to all telephone requests, email and fax requests within CTM's guaranteed turnaround times.
• Utilise the full facilities offered by CRS/GDS - Sabre, travel management system - Tramada and your email, e.g. diary, queuing system, hotel reservations system, profiles (keep all traveller's profiles up to date), office messaging system etc.
• Utilise e-ticketing for domestic and international air tickets whenever possible. Ensure details/itinerary are provided to the client.
• Ensure tickets, itineraries and documentation are always correct and delivered to the customer on time.
• Process refunds in a timely manner.
• Enter custom fields in air costings for effective/accurate client reporting.
• Attend product training seminars when necessary to keep fully informed.
• Ensure a good relationship is developed with all suppliers Utilise these relationships to gain best service and arrangements for the customer and our company.

Skills and Experience

• Exceptional customer service skills as well as exceeding customer expectations.
• High attention to detail; check that bookings and processes are correct.
• Exceptional Organisational and Multi-Tasking skills.
• Excellent Communication skills allowing you to manage clients and suppliers at a high level.

About CTM & ETM

CTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate market. Its proven business strategy combines personalised service excellence with client-facing technology solutions to deliver a return on investment to clients.

Headquartered in Australia, the company employs over 2,000 people globally and services clients in 53 countries globally, including owned operations across Australia, Asia, North America, Europe and New Zealand.

Event Travel Management (ETM) represents a complete service for all Meetings, Incentive, Conferences and Events (MICE). This growing specialist sector of CTM offers value across each discipline of events and has an experienced team and the latest technology and tools, focusing on customer satisfaction and opening a variety of revenue opportunities.