Front Office Duty Manager
An exciting opportunity for a Front Office Duty Manager has become available.
Summary about this job
Front Office & Guest Services
Company: Sheraton Mirage Port Douglas
Location: Cairns & Far North
Work type: Full Time
Salary: n\a
Phone: +61-7-1590-3677
Fax: +61-2-2089-6183
E-mail: n\a
Site: n\a
Detail information about job Front Office Duty Manager. Terms and conditions vacancy
About the business
Company
Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you'll find us in your neighbourhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™
Location
This iconic Resort is situated between the renowned Great Barrier Reef and the Daintree Rainforest in Tropical North Queensland. The resort comprises 295 guest rooms, suites and villas.
About the role
Department
An exciting opportunity has become available to join our Front Office Management team. We are seeking an experienced and motivated Duty Manager to lead daily Front Office operations. Reporting directly to the Front Office Manager.
Responsibilities include and are not limited to:
- Providing outstanding service to exceed guest needs and enhance guest satisfaction.
- Supporting management to oversee the daily operations of front office.
- Team oriented and eye for detail.
- Be responsible for ensuring 100% guest satisfaction from guests arrival to departure
- Coordinating Front Office daily operations and adherence to the department procedures
- Ensure room revenue is maximized
- Liaise with Housekeeper to ensure adequate rooms are available for arrivals
- Compliance with Work Health & Safety legislation
- To notify and assist in investigations in all matters pertaining to safety, security and emergency situations
- Undertake hotel inspections noting any quality improvements
- Ensure accuracy in guest billing
- Preferred applicants will have valid working rights to work in Australia. Sponsorship will not be available for this position.
Benefits and perks
Enjoy the benefits of unlimited career opportunities, discounted meals, exceptionally generous accommodation discounts at our 5 star International Hotels and Resorts Worldwide. Working for Sheraton is so much more than just a job, it's a lifestyle. Be your best. Grow your career with Sheraton, where you don't just work – you belong.
Skills and experience
To be successful in this position you will need to possess the following minimum requirements:
- High School certificate or equivalent qualification.
- Tertiary Qualification (desirable)
- At least 2 years in a similar role.
- Experience in an International standard 4 or 5 star Hotel (desirable)
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.