Guest Services Agent
We are looking to grow our team with another enthusiastic and high energy individual with a passion for delivering exceptional customer service.
Summary about this job
Front Office & Guest Services
Company: Quest Griffith
Location: Wagga Wagga & Riverina
Work type: Full Time
Salary: $20 - $29.99 per hour
Phone: +61-8-6192-7501
Fax: +61-7-6072-7718
E-mail: n\a
Site: n\a
Detail information about job Guest Services Agent. Terms and conditions vacancy
Are you ready to challenge yourself?
Quest Apartment Hotels is the largest and fastest growing apartment hotel brand in Australasia with a network of over 150 locations across Australia, NZ and Fiji.
Quest Griffith is a brand new 4.5 star, 68-room apartment hotel located in the thriving Griffith region. We are growing and looking for another superstar to join our terrific team in a full-time Front Office Receptionist capacity.
What we expect from all our team (and you*)?
- a real team player
- MUST be a excellent fit for our positive team and culture
- MUST be able to demonstrate high quality administration (eye for detail)
- MUST be service-oriented and deliver naturally positive communication style (written and verbal)
- MUST be hungry for the role in a sales and personal development mindset
- MUST be flexible to work on our rotating roster (between 7AM and 11PM) requirements including Weekends & Public Holidays on fair rotation
*determined through references and multiple interviews, as well as through the 6 month probation period.
What you can expect in the day to day role?
- to check-in and check-out guests
- providing friendly personalised customer service at all times
- administration and conversion of accommodation bookings
- promoting the business to achieve accommodation sales
- processing reservations and using multiple systems
- recommending restaurants and places of interest tailored to guests needs
- assisting all market segments incl. corporate and leisure guests
- ensuring the smooth running of the reception desk
What opportunities are there?
- We pride ourselves on growing and promoting internally. Being a part of this team means that you have a real opportunity to demonstrate your commitment and skills. If successful you have real mentors and leaders in the business that provide ongoing professional development and opportunity that is rare!
- Being realistic, this is a long-term pathway into a career in hospitality/hotels. This is not the role to juggle with other casual roles as you will need your full heart and mind in this to be successful.
- Opportunities to grow within the brand too.
Previous experience in hotels is not essential but desirable, however hospitality/customer service/administration experiences needs to be demonstrated. VISA candidates are welcome to apply (excellent English and must have at least 12 months left on existing VISA at least). Experience with sales and industry qualifications will be highly regarded.
To make sure you are serious about your interest in being a part of our great team and that you have read in fullness this seek ad, we will ONLY shortlist applications that have a Cover Letter included alongside a Resume.
If a career in hospitality and hotels is what you are after, then we want to hear from you today!
Applications close 12th August 2018; ONLY candidates successful in moving through to the next recruitment process will be contacted.