Night Manager - Pullman & Mercure Brisbane King George Square

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Are you a night owl? A service spotter? A perfectionist? If you are, we would love you to lead & manage our overnight hotel operations.

Summary about this job

Front Office & Guest Services

Company: Pullman Brisbane King George Square

Location: Brisbane

Work type: Full Time

Salary: n\a

Phone: +61-2-6478-7358

Fax: +61-2-4338-2347

E-mail: n\a

Site:

Detail information about job Night Manager - Pullman & Mercure Brisbane King George Square. Terms and conditions vacancy

  • Lead and mentor a smal overnight team
  • Use your love of numbers to ensure nightly reconciliation & reports are correct
  • Feel Valued - all the perks & benefits of an international hotel group

Pullman Brisbane King George Square & Mercure Brisbane King George Square, located in the CBD, is Brisbane’s largest luxury style accommodation Hotel, featuring 438 guestrooms, extensive conferencing facilities, Bistro Allure Restaurant, KG Bar, Espresso Bar and home to Sixteen Antlers Rooftop Bar. Our vibrant culture provides a welcoming workplace to further your career within the hospitality industry.

 

Are you an experienced Night Manager looking for your next career move?  As our Night Manager you will oversee the night operations of the hotel in the absence of management. You will ensure that maximum guest satisfaction is achieved and that the general safety and security of guests, staff and the property is maintained at all times.

 

Your expertise will enable you to ensure that daily reconciliations are audited with precision and care whilst providing a VIP service to our guests. Your typical duties will include but won't be limited to:

  • Managing daily reconciliation of hotel outlets and completing daily revenue postings
  • Checking in and out guests as required
  • Prepare reports to reflect the trading result of the property on a daily, weekly and monthly basis
  • Effectively handle guest complaints
  • Ensure house security to include fire prevention and protection, health, safety and staff checks, detection of breaches of security and the laws by which the company is governed. 
  • Preparing and distributing relevant reports to inter departments
  • Managing and confirming reservation details and accounts for in-house guests details ensuring all details are recorded accurately
  • Auditing several important revenue streams
  • Providing supervision and support to the Front Office team and other departments when required
  • Responding to guest enquires and requests in a timely manner
  • Ensuring an effective handover of issues is conveyed at the start and end of each shift between Night Audit, Concierge and Reception
  • Maximising guest satisfaction as well as the safety and security of the property

To be successful you will require:

  • Previous experience as a Supervisor or Manager in a Front Office environment
  • Previous Night Auditor experience
  • Strong operations PMS knowledge
  • Exceptional grooming, presentation and communication skills
  • An ability to work night shifts (including graveyard)
  • An open, unrestricted driver's licence
  • First Aid Certificate
  • RSA is desirable but not essential

In return, we will provide you with competitive salary package, career development opportunities, a fun and rewarding environment, as well as hotel discounts worldwide.

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