Service Concierge
Tesla Motors Australia is looking for a Service Concierge to work on one of the most progressive vehicle brands in the world.
Summary about this job
Front Office & Guest Services
Company: Tesla Inc Australia
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-8-7649-5416
Fax: +61-2-9436-2020
E-mail: n\a
Site: n\a
Detail information about job Service Concierge. Terms and conditions vacancy
- Global leader in Electric Vehicle technology!
- Excellent opportunity for a customer service professional!
- Unique and exciting role!
The Role
Tesla Motors is looking for a customer service superstar to join our team as a Service Concierge working on one of the most progressive vehicle brands in the world. This position requires a high level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. This position is located at our Service Centre; however, the role will require travel as needed and directed by management. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.
Responsibilities
- Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
- Return missed phone calls, email in no less than 5 minutes
- Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
- Accurately record issues and data into Dealer Management System. Attention to detail critical
- Conduct Transactions w/ system; walk customer through correction and provide summary
- Communicate estimated completion time, regular updates and follow through on each customer vehicle
- Coordinate the delivery time or pick up with each customer
- Follow up with Customer on services provided; ensure they are satisfied with the work performed
Requirements
- Ability to follow oral and written instructions with attention to detail
- Willingness to learn new and innovative automotive technologies
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
- Perform detailed daily record keeping and reporting
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Work in a team-based environment and achieve common goal
- Dealer Management System(s), Outlook, and MS Office
- Retail automotive service experience, preferred
- Must have and maintain a valid driver’s license and an acceptable and safe driving record
- Must have two years of driving experience