Tours Reservation Consultant

Summary about this job

Detail information about job Tours Reservation Consultant. Terms and conditions vacancy

ABOUT THE SYDNEY OPERA HOUSE

The Sydney Opera House is an iconic Australian institution that embodies beauty, inspiration and the liberating power of art and ideas.

Our mission is two-fold:

• To treasure and renew the Opera House for future generations of artists, audiences and visitors;
• To inspire, and strengthen the community, through everything we do.

For more information about the Sydney Opera House please refer to our website.

ABOUT THE ROLE

This position has responsibility to promote, sell and organise reservations of Tours and Experiences within the Sydney Opera House (SOH) Tourism products and services range.  This position provides the highest quality of service to trade clients, general public, SOH business partners and other SOH departments.

Further more detailed information about the role and its requirements can be obtained from the role description.

WHAT WE ARE LOOKING FOR

• The Reservations Consultant is required to possess, or have the ability to quickly acquire, a thorough working knowledge of the tour products and packages offered by the House along with events, services, the House’s context within the international Arts and Tourism community and a working knowledge of the Sydney Opera House building is essential.
• The incumbent is expected to maintain a current knowledge of SOH events and public works activities in order to provide information on a range of performances, events, the building and other attractions to assist in the sale of SOH products and services.  The position is also required to have a sound understanding of wider Tourism products and services and Performing Arts venues available in Sydney.
• The position holder must possess highly developed communication, interpersonal and influencing skills both face to face and over the telephone.  They must be articulate, and have appropriate presentation skills that will successfully promote and confirm bookings for SOH tourism products.
• In addition, they will require a high level of time management, planning and organisational skills with the ability to deliver services in a flexible and adaptable manner.
• The position holder is also required to have strong administrative skills and be proficient in the usage of credit cards, have the ability to accurately handle and reconcile cash and accounts.
• A strong commitment to, and demonstrated knowledge and experience of customer service principles, with a hospitality focus, is essential to the role as is the ability to balance diverse client expectations, interests and requirements with the business and cultural goals of the House.
• The position is required to work with limited supervision and in a responsible manner.
• The Reservations Consultant is also expected to be enthusiastic and an energetic team player who is committed to the goals of the SOH Trust.
• The Position holder must be willing to communicate through a number of areas face to face at a check in desk, via telephone and email on an ongoing basis.
• Intermediate computer skills using Microsoft office are also essential, Tessitura knowledge is desirable.

HOW TO APPLY

Applicants are asked to include an up to date resume of no more than five pages which clearly details your relevant skills and experience and how they relate to the requirements and capabilities for the role.  Applicants are also asked to address their suitability in a covering letter of no more than two pages addressing the following three targeted questions:

1. What does exceptional customer service mean to you?
2. Please provide three qualities that you possess that are integral for making the reservations role a successful one, and explain why they are so important to the role.

Applicants MUST create a profile and submit their application electronically for this position at https://iworkfor.nsw.gov.au/. Only applicants who apply online will be considered for this position. Please contact the Jobs NSW Helpdesk on 1800 562 679 should you have any technical enquiries. A talent pool may be created from this recruitment action for ongoing or temporary roles of the same standard that may become available over the next twelve months.

Sydney Opera House welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds and people with disability.

To be eligible to apply for this position, applicants must have existing Australian work rights.

Applications will not be accepted from recruitment agencies.

Any offer of employment will be subject to a satisfactory National Police Check and Pre-Employment Health Assessment. 

EMPLOYMENT CONDITIONS

Job Status: Full Time, Temporary (12 month contract)
Position No: SOH1231
Salary: Base salary of $75,989 per annum, plus 9.5% superannuation contribution

Applications Close: 27/07/2018
Enquiries: Nicola Brandon, [email protected]