Operations Manager - Story Bridge Adventure Climb
Do you have a strong Customer Service background and are looking for an exciting new opportunity in one of Queensland's leading tourism attractions?
Summary about this job
Management
Company: Story Bridge Climb
Location: Brisbane
Work type: Full Time
Salary: Circa $75,000
Phone: +61-8-2360-1781
Fax: +61-7-5159-4171
E-mail: n\a
Site: n\a
Detail information about job Operations Manager - Story Bridge Adventure Climb. Terms and conditions vacancy
- Newly created role - make it your own!
- Generous salary package with new management of iconic Tourism product.
- Take your career to new heights with the iconic Story Bridge as your office!
Story Bridge Adventure Climb – Operations Manager
Story Bridge Adventure Climb (SBAC) is one of Queensland’s leading tourist attractions and we are currently seeking a highly skilled and energetic Operations Manager to oversee the daily operations of our Adventure Centre and activities while delivering exceptional customer service.
SBAC operates a multitude of bridge climbs every day ranging from dawn, through the day and into the night, along with specialised activities such as our world exclusive Climb & Abseil. In addition, SBAC develops and facilitates team building activities for schools, corporations and large global incentive groups, along with special events for charities and not for profit organisations.
This role is a vital part of the SBAC operations, and includes the following responsibilities:
- Manage all staffing requirements for a team of 15+ high energy Climb Leaders including recruitment, rostering, training, coaching, staff development, reviews and performance management.
- Delivering a successful climb & activities program which is innovative, profitable and enables and achieves budgeted growth.
- Enhancing our guests' experience measured by high customer satisfaction while constantly reinventing the guest service experience & best work culture.
- Review, implement and drive Standard Operating Procedures and WPHS policies.
- Accurate booking processes and end of month reporting (including stock control for Merchandise & Food & Beverage).
- Maintaining safety equipment and perfect field records.
Under the guidance and support of the General Manager the requirements for this full-time position include:
- Retail management with entrepreneurial sales experience within the Hospitality/Tourism preferred.
- Proven outstanding customer service along with strong people centred leadership which brings out the best in each team member.
- Have a sound knowledge of Sales and Marketing with a drive to grow the business.
- Current drivers licence, Blue card, CPR & First Aid certificates (or willing to obtain before commencement).
- Highly organised with a proactive and systematic drive, outstanding attention to detail and well presented.
- A polished personality with a sense of humour, adventure, someone who ensures both customers and staff have fun on every climb, every time.
- Intermediate computer skills in the Microsoft suite.
- Passion and knowledge of the iconic Story Bridge.
The role is available to candidates with permanent residency status. While there is some flexibility in working hours, weekend work is essential. SBAC offers a competitive remuneration package and access to discounted adventure activities with partnering tourism organisations.
If this job is for your please forward both a cover letter and your resume in Word format only to: The General Manager at [email protected]
Additional video applications (max 1 minute) are welcome, please supply a suitable file sharing link in your application email to your video outlining why we should choose you for the role.
Please note that due to high application volumes, only short-listed candidates will be contacted.