Chief Concierge

Summary about this job

Detail information about job Chief Concierge. Terms and conditions vacancy

Top 3 Selling Points:

• Work for a global, award winning hotel company
• 5 star hotel located in the Melbourne CBD
• Great benefits and career development opportunities

Company:

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi Find Your World.™

Location:

Sheraton Melbourne Hotel is located on Little Collins Street between Spring Street and Exhibition Street, also referred to as the "Paris End" owing to its Art Nouveau architecture, leafy surrounds and proximity to the city's most chic dining and shopping experiences. The hotel is located within the 31 storey "wavilinear" building which features 174 deluxe guest rooms and luxury suites. Hotel facilities include an indoor heated swimming pool, fitness centre, a spa with 5 dedicated treatment rooms, one all day dining restaurant, lobby lounge bar and a rooftop terrace bar. The hotel also features 669 square metres of meetings and banquet space over 6 flexible rooms.

Department:

The Concierge department is responsible for the smooth coordination and supervision of the guest arrival and departure experience, and acts as welcome and farewell representatives of the Hotel.

Job Description:

The Chief Concierge will be required to provide detailed and accurate information to guests and other departments on a wide variety of services and facilities, both within and outside the hotel.  The successful candidate will be required to lead, coach and inspire a team of Doorpersons, Concierge and Bell Attendants and be responsible for the department’s performance. Ensuring all guests’ needs, queries and problems are anticipated and resolved, you will help promote and sell hotel facilities. You will be required to maintain hotel service standards and report directly to the EAM – Rooms Division.

At times, the Chief Concierge will be required to oversee the entire Front Office in the absence of a Guest Services Manager, including their day-to-day responsibilities

Requirements:

• The ideal candidate will possess experience in a similar role and is looking to further develop their career and become part of the growing Marriott family in Melbourne
• With a positive demeanour, the successful candidate will have proven experience in leading a team and have the ability to lead by example
• Able to demonstrate initiative, you will hold advanced communication, organisational and problem solving skills
• With a passion for customer service, you will have an in-depth knowledge of the Melbourne CBD and surrounding areas
• All candidates must have the flexibility to work on a 7 day rotating roster, including public holidays and weekends
• Candidates must hold a valid manual drivers’ license

Benefits:

• This is an excellent opportunity to make your mark in a vibrant and growing company. In return for your commitment and passion to succeed, you will have the opportunity to work with a highly motivated team and receive excellent benefits including:

• Generous accommodation and Food and Beverage discounts for Associates, family and friends across all Marriott properties worldwide
• Spa treatment discounts at our luxurious The Spa at Sheraton Melbourne
• Associate recognition programs
• Discount CBD parking
• World class training programs
• Strategic career development opportunities

Working for Sheraton is so much more than just a job – it’s a lifestyle. Come and join us! 

* We appreciate the time you have taken to apply and the effort that goes into an application. Only those successful in gaining an interview will be contacted directly. Only candidates with unrestricted working rights in Australia will be considered for this role.