Travel Consultant - Australian & International Travel

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Bring your experience in the travel industry to a leading iconic Queensland brand!

Summary about this job

Travel Agents/Consultants

Company: RACQ

Location: Hervey Bay & Fraser Coast

Work type: Full Time

Salary: n\a

Phone: +61-2-1282-6589

Fax: +61-8-8008-1594

E-mail: n\a

Site:

Detail information about job Travel Consultant - Australian & International Travel. Terms and conditions vacancy

  • Full time permanent position based at our Hervey Bay store
  • Help us to deliver exceptional customer service to our members and clients
  • Above average salary package and excellent staff benefits

About RACQ 
RACQ exists to make a positive difference to the lives of our 1.7 million members now and into the future. We embrace the value of a vibrant, diverse and inclusive workforce where the backgrounds, perspectives and life experiences of our employees help us innovate, make better business decisions and better serve our members.  We live by our values of generosity of spirit, being of service, inspiring trust and dedication to excellence and have a real sense of pride in what we do.

 

Join us during an exciting time of growth. Our vision to create a new force in banking for Queenslanders has further broadened our range of products and services which includes roadside assistance, insurance, travel and lifestyle. 

 
About the Role

We are currently recruiting for a passionate and committed Travel Consultant to join our team in Hervey Bay and the Greater Area on a full time, permanent basis.  In this role, you will provide exceptional customer service to our members both face-to-face and over the telephone.  Come and join our leading Queensland travel company where you can book great itineraries to a variety of destinations worldwide.  Ongoing training is provided to help you succeed in this role.  We offer an above industry salary along with in-house incentive programs, travel discounts, educational opportunities, free roadside assistance and discounted RACQ insurance products.

 

Under our Enterprise Agreement, the salary for this role is starting at $52,141 per annum increasing to $56,675 plus Superannuation once you are deemed competent.  In addition, you can earn bonuses by exceeding your monthly sales targets.

 
Duties

  • Provide accurate and timely written and verbal quotes to customers
  • Provide information and advice to members on travel services such as airline fares and schedules, accommodation, car rental, cruises, tours, travel insurance, passports and visas
  • Achieve sales targets by maximising conversion of enquiries into sales
  • Receive monies from clients and issue receipts
  • Relieve at other stores as directed by the Travel Management Team
  • Attend RACQ promotional activities to maximise sales opportunities and referrals
  • Maintain knowledge of current products and industry practices
  • Create and accurately maintain client files including preparing client itineraries and costings

Skills & Experience

  • Previous experience in a similar role
  • A history of healthy sales figures and a proven track record of meeting targets and KPIs
  • Extensive knowledge of domestic and international products including escorted tours and cruises
  • You must have skills in Galileo and be able to provide appropriate certification
  • Ideally you have had exposure to Crosscheck or a comparable back office accounting system
  • A mature, motivated and positive attitude to work
  • A genuine interest in interacting with customers /members

Culture

We exist to serve our members and this dynamic shapes all aspects of our culture.  We embrace the value of a vibrant, diverse and inclusive workforce where the backgrounds, perspectives and life experiences of our employees help us innovate, make better business decisions and better serve our members.  We live our values of generosity of spirit, being of service, inspiring trust and dedication to excellence and have a real sense of pride in what we do.

 
Benefits

  • Work for an organisation that is always striving to do better, and be better
  • Friendly environment and supportive leadership team
  • Great work-life balance and employee benefits
  • A wide variety of staff discounts
  • Be part of a diverse team with a learning culture

How to Apply
Click Apply Online and attach your resume and cover letter.

Applications close on 31 July 2018.
 

Please note, we will not be accepting third party applications for this position.  If you would like to be considered, please apply direct.

 
If you would like further information, please contact [email protected]


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