Restaurant Reservations Assistant - Dedes Group
Dedes Waterfront Group are looking for an experienced and professional Call Centre Officer to join our reservations team.
Summary about this job
Reservations
Company: Dedes Group
Location: Sydney
Work type: Full Time
Salary: Full time or casual position available
Phone: +61-7-2136-4131
Fax: +61-3-1647-9111
E-mail: n\a
Site: n\a
Detail information about job Restaurant Reservations Assistant - Dedes Group. Terms and conditions vacancy
About the business
Dedes Waterfront Group is the culmination of 35 years in hospitality as a family run business.
Known for being built on simple principles of impeccable service and food, we are also known for the wonderful waterfront locations all Dedes Group venues share. Exceeding guest expectations is our aim, and where else better to do so than on one of the world's most beautiful harbours!
Our range of award winning venues include:
Deckhouse, Woolwich; View by Sydney, Walsh Bay; Flying Fish, Pyrmont; Flying Fish & Chips, Pyrmont; Dedes Events, Abbotsford; Watergrill, Abbotsford, Kirribilli and Cronulla and The Italian Kitchen Miranda, Westfield Miranda
About the role
- Provide efficient and professional service to all guests via email and phone
- Maintain a thorough understanding and knowledge of all restaurant offerings and promotions
- Attend to customers' requests quickly, efficiently and effectively, constantly striving to provide total customer satisfaction
Benefits and perks
Dedes Waterfront Group is a dynamic company offering great working conditions and training and development plans can be tailored to you to help you reach your full potential.
This role is based at our Head Office in Woolwich, enjoys complimentary staff parking, Group dining discounts, rotating roster and a fast paced working environment within a small team.
Skills and experience
- Have a mature, reliable and authentic personality
- Understand the hospitality industry, experience with reservations is ideal
- Be highly organised and able to effectively manage changing priorities
- Initiate contact and establish rapport quickly and easily
- Project a professional image, representing yourself and Dedes Group
- Handle tasks carefully and correctly – be thorough and exact in details with a sense of urgency
- Be a great team player
- Excellent communication and interpersonal skills, verbal and written.
- Have a passion to exceed guest expectations is a must
Must be able and willing and able to work nights, weekends and public holidays.
Own transport is ideal.
Only shortlisted applicants with Australian or New Zealand full working rights will be contacted.