Front Office Manager
Come and join Australia's best luxury Resort and develop your professional career! Great place to Live, Work & Save!
Summary about this job
Front Office & Guest Services
Company: Emirates Hotels
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-7777-1086
Fax: +61-3-9368-4499
E-mail: n\a
Site: n\a
Detail information about job Front Office Manager. Terms and conditions vacancy
- #1 hotel in Australia in TripAdvisor's Travellers' Choice Awards
- Great opportunity to work with the iconic brand in fantastic surroundings
- An award winning, supportive environment of hospitality professionals
Location
A scenic 2.5 hour drive from Sydney, Emirates One&Only Wolgan Valley Resort is located in the Greater Blue Mountains World Heritage Area. The resort is a centrepiece for unique experiences and insights into Australia's wildlife, history and cultural heritage and promotes an ambience of relaxation, indulgence and luxury for our guests.
About us
The resort sits within the striking scenery of Wolgan Valley, and occupies just one percent of its own 7,000-acre conservancy.
The resort is a proud member of Leading Hotels of the World, and Luxury Lodges of Australia. The One&Only name is a promise that each of our resorts will provide a distinctive and unique experience, underpinned by our passion for quality, fun and luxury. Our guests come with the knowledge that they will experience something unforgettable, and our colleagues take pride in delivering this every day.
The Role
Due to continuous growth we have a great opportunity for experienced Front Office Manager.
You are responsible for overseeing the day-to-day duties of the Front Desk. Passionate about maximising guest satisfaction. You will role model professional standards of service whilst ensuring that Emirates One&Only Wolgan Valley policies, procedures and brand standards are adhered to across the department.
You are also responsible for assisting the coordination and management of Porters and Guest Service Agents. This position is key to ensuring that our Guest Services team is consistently passionate and committed people.
Working closely with the Guest Services colleagues as well as other colleagues within the resort, you will ensure the highest standard of customer service is provided to the guests and anticipate their every need.
With a high level of knowledge of the resort, you will respond confidently to guest enquiries, assist the guests and create an exceptional personalised experience.
To be considered for this exciting opportunity you must have:
- Previous management experience in a Front Office team in a luxury environment, with the ability to inspire exceptional customer service
- Excellent communication skills, both written and oral
- Be proactive and an excellent problem solver with a positive can do attitude
- A great team player who works well under pressure
- Proven Opera efficiency
If you feel you are the One&Only for this role we are keen to hear from you!
Only suitable applicants will be contacted.