Reservations Sales Agent- Part Time
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A premium 4-star holiday resort nestled between the Pacific Ocean and the Maroochy River, Novotel Twin Waters Resort offers a pristine beachfront...
Summary about this job
Reservations
Company: Novotel Twin Waters Resort
Location: Sunshine Coast
Work type: Part Time
Salary: n\a
Phone: +61-2-4291-6428
Fax: +61-8-1475-4151
E-mail: n\a
Site: n\a
Detail information about job Reservations Sales Agent- Part Time. Terms and conditions vacancy
A premium 4-star holiday resort nestled between the Pacific Ocean and the Maroochy River, Novotel Twin Waters Resort offers a pristine beachfront location, set amongst 14 hectares of natural bushland and situated around a private beach-lined lagoon. Novotel Twin Waters Resort is conveniently located 5km’s from the Sunshine Coast Airport and an hour’s drive north of Brisbane.We are seeking an enthusiastic and dedicated Part-Time Reservations Sales Agent who has experience in a similar role or on a hotel reception desk. Reporting to the Reservations Sales Manager you will have a high commitment to providing excellent customer service at all times.
The main duties of this role include:
- Use of the hotel PMS to process and input all reservations types within the same working day
- Responding to guest calls according to hotel policy and ensuring an outstanding guest experience
- Ensuring accurate data is recorded for all reservations
- Upkeep of all reservation records
- Ensuring timely communication with guests in line with company policy and procedure
- Assist in the preparation and checking of the rate manual.
- Maintain a positive selling approach to maximise yield in both occupancy and rates.
- Assist in Front Office as required, especially with guest check in and check out during peak periods of activity
- Assisting in keeping all information accurate and up to date to ensure correct information being provided to guests
- Demonstrated ability and passion to deliver exceptional guest service over the phone and face to face
- Have a strong sales focus and the ability to upsell the hotel features
- Sound Knowledge & application of the Fidelio Opera system or similar Reservations system
- High level of attention to detail
- Team player with high level of initiative & the ability to work autonomously
- Excellent written and verbal communication skills
- Intermediate knowledge & application of Microsoft packages & PC usage
- Exceptional organisational & time management skills
- Loves a challenge and can work in a high pressure environment
In return, we will provide you with a competitive salary package, career development opportunities, a fun and rewarding work environment, dry cleaning as well as hotel discounts worldwide.
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