Reservations Sales Agent- Part Time

All vacancies of AustraliaHospitality & TourismReservations Sales Agent- Part Time

A premium 4-star holiday resort nestled between the Pacific Ocean and the Maroochy River, Novotel Twin Waters Resort offers a pristine beachfront...

Summary about this job

Reservations

Company: Novotel Twin Waters Resort

Location: Sunshine Coast

Work type: Part Time

Salary: n\a

Phone: +61-2-4291-6428

Fax: +61-8-1475-4151

E-mail: n\a

Site:

Detail information about job Reservations Sales Agent- Part Time. Terms and conditions vacancy

A premium 4-star holiday resort nestled between the Pacific Ocean and the Maroochy River, Novotel Twin Waters Resort offers a pristine beachfront location, set amongst 14 hectares of natural bushland and situated around a private beach-lined lagoon. Novotel Twin Waters Resort is conveniently located 5km’s from the Sunshine Coast Airport and an hour’s drive north of Brisbane.
 
We are seeking an enthusiastic and dedicated Part-Time Reservations Sales Agent who has experience in a similar role or on a hotel reception desk. Reporting to the Reservations Sales Manager you will have a high commitment to providing excellent customer service at all times.
 
The main duties of this role include:
  • Use of the hotel PMS to process and input all reservations types  within the same working day
  • Responding to guest calls according to hotel policy and ensuring an outstanding guest experience
  • Ensuring accurate data is recorded for all reservations
  • Upkeep of all reservation records
  • Ensuring timely communication with guests in line with company policy and procedure
  • Assist in the preparation and checking of the rate manual.
  • Maintain a positive selling approach to maximise yield in both occupancy and rates.
  • Assist in Front Office as required, especially with guest check in and check out during peak periods of activity
  • Assisting in keeping all information accurate and up to date to ensure correct information being provided to guests
To be successful in the role, you will have:
  • Demonstrated ability and passion to deliver exceptional guest service over the phone and face to face
  • Have a strong sales focus and the ability to upsell the hotel features
  • Sound Knowledge & application of the Fidelio Opera system or similar Reservations system
  • High level of attention to detail
  • Team player with high level of initiative & the ability to work autonomously
  • Excellent written and verbal communication skills
  • Intermediate knowledge & application of Microsoft packages & PC usage
  • Exceptional organisational & time management skills
  • Loves a challenge and can work in a high pressure environment

In return, we will provide you with a competitive salary package, career development opportunities, a fun and rewarding work environment, dry cleaning as well as hotel discounts worldwide.

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