Guest Service Agent, casual - The Sebel Palm Cove Coral Coast
You will be the face of the hotel, welcoming and farewelling our guests while ensuring they have e memorable guest experience.
Summary about this job
Front Office & Guest Services
Company: Accor Vacation Club
Location: Cairns & Far North
Work type: Casual/Vacation
Salary: n\a
Phone: +61-2-8074-7544
Fax: +61-3-4963-6923
E-mail: n\a
Site: n\a
Detail information about job Guest Service Agent, casual - The Sebel Palm Cove Coral Coast. Terms and conditions vacancy
- Great customer service and thrive on helping people
- Located in picturesque north Queensland
- Great staff benefits & accommodation discounts
- Great customer service and thrive on helping people
- Located in the picturesque north Queensland
- Great staff benefits & accommodation discounts
Job Summary:
You will be the face of the hotel and a part of the first impression, welcoming and farewelling our guests ensuring they enjoy their stay.
Our Company:
Accor Vacation Club, established since 2000 is a part of the Global Accor Hotels Group. We're in the business of giving our members a holiday of a life time at our hotels and resorts and on our cruises. We have over 31,000 members and we are still growing!
About the role:
In this casual role you will be required for 15 hours per week and you will be the first point of contact for our guests to assist them during their stay. You will provide timely responses to all guest requests, answers their queries and offer creative solutions to their needs whilst delivering the highest level of customer service. It is essential that every experience our guests have with us is a positive one, as they are the key to our success!
Duties:
- Commitment to working early mornings, evenings, weekends and public holidays shifts
- Check in and check out of guests
- Ensure that all guests accounts are properly receipted, recorded, and reconciled
- Maximize room sales and conversion of enquires through pro-active sales activity
- Check all rooms following departure cleans to ensure cleaning standards are met
- Complete general maintenance duties as required
- Report any service standard related issues including customer comments or complaints
Skills & Experience:
- Experience working in a similar role in a hospitality/customer service environment is desirable
- Knowledge of computerised front office management systems desirable
- Flexible working hours (essential).
Culture:
A customer service focused team that is driven by a real need to provide our guests with a positive experience. You will join a small team where they do what it takes to create memorable holidays for our guests.
Benefits:
- International career development within Accor Hotels and Accor Vacation Club
- Access to discounted Hotel Accommodation Rates
How to Apply
'Click' Apply now to complete our companies application process, ensure you attach your cover letter and updated resume or call Emil on +617 4059 8000 for more information.