Duty Manager

All vacancies of AustraliaHospitality & TourismDuty Manager

Lead a highly motivated and successful team who's number one focus is delivering exceptional experiences for our guests as well as other team members

Summary about this job

Management

Company: West Hotel Sydney, Curio Collection by Hilton

Location: Sydney

Work type: Full Time

Salary: $60k + Global Benefits

Phone: +61-8-4796-5707

Fax: +61-3-2985-2871

E-mail: n\a

Site:

Detail information about job Duty Manager. Terms and conditions vacancy

About the role

Leading the way with your passion for Hospitality and Customer Service you will be responsible for mentoring and coaching the team of Front Office Agents. You will also manage the shift, ensuring check-in, check-out and related services are provided to guests with exceptional service. Reporting to the Front Office Manager, you will enjoy working as part of a team in a fast-paced environment, on a rotating shift basis.
Duties/responsibilities
  • Assist the Front Office Manager with the management and support of daily Front Office Operations
  • Manage and support the Front Office team, ensuring that brand standards are met and guest expectations are exceeded
  • Handle guest requests, inquiries and complaints promptly
  • Handle any management issues or emergencies that arise, record and resolve as necessary
  • Maximise sales revenues through up-selling and marketing programs within the department
  • Maintain knowledge of hotel products, services, policies and emergency procedures
  • Ensure your team maintains a professional manner and are up to date with VIP guest movements, hotel events, local attractions and activities
  • Complete projects that drive our KPI’s

What are we looking for?
To be successful in this role, you should have a positive attitude and the following experience and skills:
  • A degree or diploma in Hotel Management or equivalent
  • A minimum of 1 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
  • Fluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephone
  • Excellent leadership, inter-personal, training and development skills
  • A passion for delivering exceptional guest experiences
  • Computer literate
  • Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
  • Well-presented, organised and calm personality
This Position is for Australian residents only or applicants who have the legal right to work in Australia, visa sponsorship opportunities are not available.
What will it be like to work for Hilton?

West Hotel Sydney, Curio Collection by Hilton is the newest Hilton brand to enter the Australian market. Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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