Accommodation Manager

Summary about this job

Detail information about job Accommodation Manager. Terms and conditions vacancy

ACCOMMODATION MANAGER

 

• Awarded the Inland NSW Tourism Award for Best Unique Accommodation 2014 to 2017
  
• Ongoing
  
• Taronga Conservation Society Australia Salaried Employee Award, Clerk Grade 5,   Package $92,445 includes salary ($83,403), employer's contribution to superannuation and annual leave loading
  
• Taronga Western Plains Zoo, Dubbo
  

 

Taronga is looking for an experienced, driven and motivated Accommodation Manager who is interested in joining a leading organisation in conservation, animal management and offers amazing guest experiences.

 

This exciting role forms part of Taronga Western Plains Zoo’s management team and will manage the three onsite accommodation products that the zoo has to offer (Billabong Camp, Zoofari Lodge and Savannah Cabins).  As the Accommodation Manager you will lead a diverse team to deliver innovative first class guest experiences. 

 

About us…

Taronga Zoo officially opened in October 1916, with Taronga Western Plains Zoo officially opening in February 1977! We believe in a shared future for Wildlife and People. Taronga is working in partnership with wildlife conservation organisations and communities to develop ways to protect species and habitats. Taronga. For the Wild!

 

Our employees enjoy generous employment conditions including:

• Complimentary family and friends passes
  
• A wide range of discounts on our award winning accommodation
  
• Discounted food and beverage purchases across the site
  
• Reduced rates for other services including animal encounters 
  
• To discover more about the benefits of working at Taronga, please visit our website here: https://taronga.org.au/about-us/careers/working-here/working-zoo-so-much-more-just-job
  

 

We value diversity…

Taronga is an equal opportunity employer, where we recognise the diversity of our existing workforce – be it on the basis of gender, age, culture, religion, language or personal circumstances.

 

Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to the organisation.

 

Taronga provides specific workplace programs to support diversity and equal employment opportunities for women, persons with disabilities and Aboriginal and Torres Strait Islander people.

 

About the role…

Key accountabilities…

• Responsible for the day-to-day management of onsite accommodation establishments including planning work schedules and staff rosters, facilitating training and development sessions and overseeing performance management including employee welfare initiatives.
  
• Ensure high standards of cleanliness and hygiene are maintained to comply with health and safety regulations, including scheduling periodic maintenance, repairs and renovation work.
  
• Ensure the ongoing financial success of onsite accommodation establishments including budgeting and financial reporting to achieve revenue, cost-saving and profit targets.
  
• Ensure high standard of customer service in conjunction with Commercial Operations Manager, setting clear targets for satisfaction and customer evaluation mechanisms including internal surveys and other external portals including Trip Advisor.
  
• Ensure sales optimisation based on seasonality and market conditions considering all opportunities to capitalise on occupancy and revenue during peak and non peak yield periods.
  
• Comply with Taronga’s Customer Service Charter and suggest initiatives for further improvement to ensure industry leading standards are maintained.
  
• Comply with and suggest sustainability practices in the workplace to help achieve Taronga’s sustainability targets and reduce environmental impact.
  
• Comply with and report any Work, Health and Safety incidents in line with Taronga’s Work, Health and Safety Charter.
  

 
About you…
We are looking for candidates that have:

1. Demonstrated experience working with financial management including reporting processes and budgets
   
2. Supervisory/coordination or management experience in a Commercial or Accommodation environment
   
3. Demonstrated knowledge and understanding of best practice methods available to the accommodation industry (quality systems and procedures) and experience working in public environments
   
4. Current Class C NSW Driver’s License
   
5. Current RSA certification
   
6. An ability to meet varying roster commitments, including school holidays and some weekends
   
7. A current paid NSW Working with Children Check
   

 
About applying…
 
Please submit your resume and a cover letter of one page.  You are also required to complete the two target questions as part of your application. 

1. Outline your experience within a commercial or tourism industry including what strategies you have implemented to ensure your product was viable and meeting financial targets.
   
2. Outline what tools or strategies you have implemented to create a positive guest experience culture. 
   

 
Applications must be completed via http://www.iworkfor.nsw.gov.au/ using the reference number 00005YL0 or searching the word Taronga. For more information in relation to the vacant position please contact Jodie Kubski, HR Advisor on 6881 1485 or [email protected]
 
We value your safety. Please only apply for this position via http://www.iworkfor.nsw.gov.au/. This is the only legitimate website to apply via and the only website whereby applications will be accepted.
 
To review a copy of the role description, please visit the careers page of the Taronga website http://www.taronga.org.au 
 
If you are experiencing technical difficulties in applying, please contact “I work for NSW” support team on 1800 562 679 or [email protected]
 
Applications close:  2 August 2018