Airline & Ticketing Consultant
LAX, PEK, LHR, LUX- If you know what these mean, we want to hear from YOU!
Summary about this job
Airlines
Company: APT Travel Group
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-7-4321-1003
Fax: +61-8-2193-9565
E-mail: n\a
Site: n\a
Detail information about job Airline & Ticketing Consultant. Terms and conditions vacancy
- Cheltenham Head Office- Two Minutes from the Station!
- Kick Start your Travel Career!
- Travel the World at Your Desk!
Who are we?
Headquartered in Cheltenham, APT Travel Group is a 90 year old, family owned, independently operated business that encompasses an extensive portfolio of luxury touring and cruising brands. We have about 700 team members (season dependent) spread over 8 countries. You will join a team of 10 flight desk consultants who are close-knit, supportive and enjoy social activities together.
A bit more about you and the role:
Day to day you are handling all airline related enquires from our internal reservations teams or external airline suppliers, either by phone, via email or through our GDS (Sabre).
What this means is, you need to provide superior assistance to both internal and external parties by being practical, flexible, accurate and extremely knowledgeable in this space. This includes chatting with different airlines about specific guest requirements whether it be a medical issue, schedule change or a no show to a flight. It doesn’t’ stop there though, at the end of the day you are the ticketing master, you will issue airline tickets, reissue tickets and process refunds when required.
The right person for this?
This is a pretty cool gig for someone who is a bit of an ‘airline geek’. Our ideal candidate is someone who gets fares and ticketing, has foundational GDS experience, understands what PNR means and obviously has a good grasp on airline and city codes. Accuracy and detail is paramount to this role, I mean if you’re not triple checking your work the impact can be huge. Imagine turning up for a flight and your name is not on the list! You’ll thrive in a fast paced environment, bring exceptional customer service and communication skills to the role and enjoy contributing to the wider team.
What do we offer?
We’re a travel company, so after a qualifying period you’ll be eligible for some great discounts on some of our amazing travel products. It’s a great culture, the pace is fast, however, we do take time to socialise and connect. We invest in our people to make great people even better with 30% of our business having moved into new roles over the past year both locally and globally. Cheltenham is where we are headquartered, it’s a brilliant bayside location and literally a 2-minute walk from the station. Also, there is plenty of all-day street parking less than 10 minutes’ walk from the office.
If you feel you have what it takes to contribute to our next 90 years and beyond, we want to hear from you!