Practice Manager/PA

Summary about this job

Detail information about job Practice Manager/PA. Terms and conditions vacancy

• Oversee the daily running of the orthopaedic practice
• Communicate effectively with all stakeholders
• Manage and maintain continuity of care

The Practice

Perfectly positioned within Melbourne's Northern Suburbs, this established and thriving private paediatric orthopaedic clinic enjoys a long-standing relationship with the surrounding suburbs and communities.  With a dedicated speciality focus, this is a reputable practice and much loved by loyal staff, doctors and their patients.

The Role

In preparation for the current Practice Manager/PA’s retirement (she has enjoyed a 12-year tenure) a rare opportunity now exists to join the practice on a permanent full-time basis.  The role is recognised as a key link between the doctor, the patient and the extended family and requires the ideal candidate to demonstrate confidence in overseeing of all matters relating to the smooth function of the clinic. Enjoying autonomy and decision making along with meticulous organisation skills, coordination of theatre bookings, consultation bookings and diary needs form key responsibilities of this role. The Practice Manager/PA also provides management oversight and support to a part time Medical Receptionist.

Indicative responsibilities include (not limited to):

• Encouraging the principles of the practice, ensuring that the running of the business is proficient
• Organisation and maintenance of the orthopaedic surgeon’s clinical & personal diary/calendar
• A meticulous approach to diary maintenance and theatre bookings
• Liaise with the relevant hospital, anaesthetist and assistant surgeon concerning theatre lists and times. Ensuring all necessary preparation
• Making new patient appointments, answering all general phone enquiries and overseeing the smooth daily operations of the business
• Attend to accounts receivable and payable, inclusive of EFTPOS reconciliation and balancing of petty cash, surgery billings and follow up on aged debt.
• Informing patients of their upcoming bookings and communicating the appropriate patient paperwork and out of pocket – gap cost or self-insured and theatre fee cost, payable by the patient
• Exceptional communication skills and confidence in dealing with a large patient base
• Checking emails on a daily basis, prioritizing and communicating with the direct report via email where required
• Provide admin/secretarial support and cover particularly where the Medical Receptionist is unavailable
• Stock control maintenance of all office stationary and practice equipment
• Transcribing all reports inclusive of consultation/review letters and post-surgical reports

About You

To be successful in your application, you’ll be proficient and have several years’ experience with managing a private medical business inclusive of finance, operations, human resources and marketing. The Practice Manager/PA position is a senior role and requires an experienced candidate with the proven ability to work autonomously yet within a team environment.  You will demonstrate a commitment to professional practice and hold yourself accountable for delivering against agreed objectives.  Along with modelling a strong work ethic, you will love engaging with young patients, the team and particularly focus on the continuity of care for both the clinic’s existing and new patients.

Salary and Benefits

An attractive salary package will be negotiated with the successful candidate (circa $75k + super) and will reflect the qualifications, experience and value you bring to the role and the business. The position is offered on a permanent full-time basis.  Ongoing professional development will be encouraged and you will have the pleasure of working with a well renowned paediatric orthopaedic surgeon.