Dental Centre Coordinator

All vacancies of AustraliaHealthcare & MedicalDental Centre Coordinator

This is a newly created role in our HCF Dental Centres which will play a crucial part in our Chatswood dental centre operations.

Summary about this job

Dental

Company: HCF Australia

Location: Sydney

Work type: Full Time

Salary: n\a

Phone: +61-7-4029-1774

Fax: +61-7-6866-7110

E-mail: n\a

Site:

Detail information about job Dental Centre Coordinator. Terms and conditions vacancy

  • New role in our Chatswood Dental Centre
  • Work for a leading not for profit private health insurer
  • Competitive salary package + discount on private health insurance!

About HCF

HCF is Australia's largest not-for-profit private health insurer. With the adoption of our 2020 Strategy, our vision is to make health care understandable, affordable, high quality and customer centric. We’re proud to be home to 1300 employees at our head office location in Sydney, our Australian call centres and our growing network of branches and dental centres across the country. With over 85 years of heritage in Australia, we’re committed to investing in the health and happiness of both our members and our people. We believe that by giving our people an inclusive, supportive and healthy working environment, we can do our best for our members.

About the role

Reporting to a Regional Practice Manager (RPM) a Dental Centre Coordinator is responsible for ensuring that their designated Dental Centre operates efficiently and productively. This will be achieved through effective workforce planning, management of the patient appointment books and serve as an escalation point within their dental centre for employment and patient matters. There may be more than one Dental Centre Coordinator in a dental centre will work collaboratively towards their shared responsibilities.

The responsibilities of a Dental Centre Coordinator is designed to keep a dental centre operational by ensuring agreed customer service levels, financial and operational targets as agreed with their RPM are achieved.

In addition, the Dental Centre Coordinator is responsible for the supervision of the support staff within their DC, proactively coordinating the dental centre workforce planning to ensure efficient rostering including leave management.

Where required, Dental Centre Coordinators may be allocated to another dental centre within their region and will provide support to all areas of support staff responsibilities, including but not limited to, Reception, Dental Assistant and SSU.

HCF Dental Centres are focused on our members, and in order for us to accommodate our members’ needs our business operations hours are expanding. We are ideally looking for candidates who can work in a rostered environment with occasional Thursday night or Saturday work.

About you 

You value interacting with other professionals and thrive on working in a supportive culture founded on teamwork, integrity and social responsibility. To be successful in this role you have the following attributes: 

  • Experience or ability to run the day-to-day operations of a DC
  • Experience as a DA, reception or as an administrator in a Dental environment
  • Clear experience or ability to manage a DC in order to drive and improve customer service outcomes
  • Demonstrated leadership skills
  • Demonstrated achievement of service performance and accountability
  • Demonstrated understanding of occupational health and safety requirements within a Dentistry environment
  • Highly customer centric
  • Confident, positive and resilient leader

Benefits & culture

  • 35% subsidy on HCF Private Health Insurance
  • Training & development opportunities
  • Networking events

We believe in developing our people to assist in driving continuous improvement within the organization. At the same time we are dedicated to creating a working culture where staff members can flourish. We work hard to ensure that all our positions are challenging and rewarding, where you can utilise and further develop your skills to truly make a difference.

HCF is committed to creating a diverse and inclusive workplace. All suitably qualified applicants will receive equal and fair consideration for employment. Applicants who identify as Aboriginal and/or Torres Strait Islander are actively encouraged to apply.

To submit your application, apply via the link today!

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