Pharmacy Assistants and Pharmacy Retail Manager

Summary about this job

Detail information about job Pharmacy Assistants and Pharmacy Retail Manager. Terms and conditions vacancy

The role of the Pharmacy Assistant is to provide exceptional customer care that develops relationships with customers, ensures continued repeat business and the long-term success of the Pharmacy.

In this role you will be required to:

• Golden Rule: Every customer leaves the Pharmacy happy 
• Greet or acknowledge every customer who enters the store
• Care for customers by recommending appropriate products that will meet their needs 
• Approach customers and provide exceptional product information and advice
• Ensure customers are informed of the features and benefitsof products, detailing instructions on how to use the product
• Support and encourage companion selling to benefit the customer's needs.
• Accept prescriptions from customers and ensure the correct patient's details are recorded
• Provide continuous assistance and support to all customer service areas within the store
• Ensure that displays and shelves are clean and tidy and all stock is pulled forward and rotated
• Assist in replenishing stock, checking out of dates, rotating stock, and general housekeeping

Qualifications and Knowledge Required:

• Experience working in a Pharmacy/Retail environment is preferred but not essential
• Outstanding Customer service skills 
• Strong communication skills
• General product knowledge in pharmacy lines
• High level sales techniques 
• Intermediate POS usage

The Retail Manager Position involves the following tasks:

• Lead the team to drive for increasing sales, through 'add-on' sales
• Support catalogue and supplier promotions by planning, organising and implementing promotional activities to maximize sales.
• Merchandise all stock. 
• Accountable for rostering the team and ensuring you maintain your allocated wage budget per month.
• Work to set budgets for the store and implement strategies to achieve desired results. In Sales, Stock and GP.
• Performance management and staff development
• Recruitment and induction of new team members.

Qualifications and Knowledge Required:

• Experience in Pharmacy or Large format retail - Essential
• Experience working with the LOTS Point of sale system (preferable)
• Sound understanding of pharmacy operations.
• High level computer skills.

If you are interested in either position, please submit your resume along with a cover letter.