Customer Service Representative - Mascot

All vacancies of AustraliaHealthcare & MedicalCustomer Service Representative - Mascot

A Dynamic Customer Service role working for a well known Medical Device business - be part of a patient driven organisation

Summary about this job

Pharmaceuticals & Medical Devices

Company: Pharmaceutical & Medical Professionals, an HPG Business

Location: Sydney

Work type: Full Time

Salary: n\a

Phone: +61-2-4674-7380

Fax: +61-2-7955-4846

E-mail: n\a

Site:

Detail information about job Customer Service Representative - Mascot. Terms and conditions vacancy

Pharmaceutical & Medical Professionals, a Healthcare Professionals Group business is currently recruiting for a Customer Service Representative in the Mascot Location.

About the company

Work for a company who is dedicated to transforming the lives of patient's day in day out through innovative minimally invasive medical solutions. This organisation is driven to make a difference in the medical device space with 24 million patients treated worldwide every year and over 13,000 life changing products. They have a strong focus on building a culture of engaged and passionate individuals and you could be part of supporting the company and teams strong mission and values.

About the opportunity

A great opportunity to join an established customer service team who are passionate, motivated and whose goal is to deliver exceptional customer service. Work collaboratively with your team members to achieve customer focus objectives relating to: order handling, billing enquiries, complaint handling. A strong customer focus is required in this position to support internal and external customers. Although high volume calls are not required in this role, order processing, accuracy and timely follow up is key to success in this role.

Responsibilities

  • Process incoming orders for customers according to specific requirements, including consignment orders, free of charge deliveries and returns
  • Professionally and efficiently manage phone enquiries from both internal and external customers
  • Effectively handle email enquiries from customers, patients and other third parties
  • Providing a high level of service and responsiveness with all enquiries including but not limited to order and delivery follow up, product availability, pricing, invoicing queries, disputes or discrepancies
  • Maintain documentation in accordance with quality and financial audit requirements
  • Work in adherence to quality and compliance processes
  • To represent the core values of our client and perform your role with integrity.

Skills and Experience

  • Consistent previous experience in a fast-paced customer service role is essential
  • Fast data entry skills
  • Demonstrated ability to quickly learn new processes and systems
  • SAP experience preferred but not essential
  • Knowledge and experience in the medical device pharmaceutical or FMCG preferred
  • A strong team pleaser who has the ability to build strong working relationships across the customer service teams
  • Superior customer focus with internal and external stakeholders
  • Ability to learn new skills and has the ability to multi task
  • Exceptional attention to detail
  • Professional and mature approach to work
  • Strong communication skills both written and verbal
  • Ability to work calm under pressure
  • Experience in an order entry role is desired

Culture

This organisation has strong vision and values and offers a collaborative working environment to produce results. They encourage development and future career paths across other areas of the business.

Benefits

Opportunity to work for an Innovative company with growth year on year - work hard attitude but well rewarded team with strong tenure. New offices in the Mascot location.

How to Apply

Click apply or contact Gemma Staddon, Recruitment Consultant on 02 8877 8709 for a confidential discussion.

About us

Pharmaceutical & Medical Professionals, a Healthcare Professionals Group business. Recruiting all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical or medical related job opportunities visit www.pmpconnect.com. For other healthcare related job opportunities visit www.hpgconnect.com

( SK925208A )

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