Product Support Specialist
Apply your technical expertise as Product Support Specialist to build customer engagement in our global healthcare company
Summary about this job
Pharmaceuticals & Medical Devices
Company: Alere
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-3-1593-4820
Fax: +61-3-7882-5039
E-mail: n\a
Site: n\a
Detail information about job Product Support Specialist. Terms and conditions vacancy
Abbott is a global healthcare company devoted to improving life through the development of products and technologies that span the breadth of healthcare. At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 94,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.
An opportunity is now available for a Product Support Specialist in our Technical Services Team in the Abbott Rapid Diagnostics Division.
Based in our East Brisbane office, your focus will be on exceptional customer care throughout the product lifecycle. Your attention to ensuring customer concerns, enquiries and other technical needs are met is key to building customer engagement.
We are looking for someone who can rapidly develop product expertise, gain knowledge of our customers and their requirements and understand the commercial parameters that drive success. We need you to work hands-on to improve the customer training experience, using your presentation and communication skills to work collaboratively with our Product Managers and internal customers to produce high quality results.
Your work will include investigation, documentation and resolution of customer complaints, opportunities to use your prior experience and initiative to develop and improve customer training, undertake continual improvements, deliver on global targets and uphold our company guidelines.
Previous experience in a diagnostic laboratory and a relevant science or clinical qualification is essential. Your experience in using business systems and software including Microsoft Office is also well developed.
We offer fantastic benefits for our employees, including
- Discounted Share Program
- Wellbeing Program
- Annual Flu Vaccinations
- Development opportunities and more
Have you got what it takes to be the newest member of our Abbott team?