4 Deputy Directors, Operations

Summary about this job

Detail information about job 4 Deputy Directors, Operations. Terms and conditions vacancy

• Based: Northern NSW; Hunter New England; South East Sydney; South West Sydney
• Lead all aspects of Ambulance clinical operations and staff across your sector
• Applications encouraged from within or outside the emergency services sector

NSW Ambulance is one of the largest and most modern ambulance services in the world and is recognised as a global leader in its field. It is a division of NSW Health and provides emergency and non-emergency clinical care, retrieval and specialist patient transport services to a population of over 7 million, delivered by its 4,500 staff through 300 locations across metropolitan and regional NSW. Through its fleet of 1,500 road based vehicles, helicopter operations, fixed wing aircraft, off-road vehicles, snowmobiles and other bespoke rescue options, NSW Ambulance provides comprehensive rapid response services across a diverse range of scenarios and geographical locations.

It is a highly complex, geographically distributed organisation with significant multi-stakeholder involvement across its operations, both centrally and locally. The workforce is highly committed, valued and respected and underpins the success of the organisation. NSW Ambulance is now seeking to appoint four high calibre, contemporary leaders to the roles of Deputy Director of Clinical Operations (DDCOs), across multiple geographies in NSW. These are: Northern NSW; Hunter New England; South Eastern Sydney; South Western Sydney.

Clinical Operations is responsible for the delivery of front-line pre-hospital care, medical retrieval and health related transport. The DDCO is responsible for the staff and operations of a sector, typically managing over 200 staff and a budget of $40m.

Reporting to the NSW Director of Clinical Operations (Sectors), you will:

• Lead and direct all Ambulance operations within your sector, ensuring the highest levels of service are delivered;
• Lead, coach and develop all staff including volunteers, on all aspects of Ambulance operations;
• Develop strategies and programs to improve the operational efficiency of your sector, through astute financial and operational management, and the adoption of global best practice methodologies;
• Collaborate closely with your peers and partners in the other sectors and create strong relationships with external stakeholders such as local health districts and community groups;
• Foster a responsive, future focused and contemporary organisational culture which supports staff to deliver true excellence in patient care.

To succeed in this role, you’ll possess a track record of excellence in operational management gained within a large, complex, customer focused, multi-site organisation, ideally with a time critical, logistics focus. This experience may have been gained within the public or private sector and from a broad range of industries. Experience within a clinical setting, whilst not essential, would be useful.

Critical to your success will be your ability to lead, motivate and inspire your team to be the very best within a highly challenging and demanding environment.

This represents a unique opportunity to utilise your contemporary leadership abilities to deliver a high value and important service to the residents of NSW.

NSW Ambulance values diversity and is committed to building an inclusive workplace culture that reflects the community it serves. We encourage applications from diverse community groups including Aboriginal and Torres Strait Islander people and people with a disability.

For a confidential discussion, please call Kate Bromley or Rob Macmillan on 02 9091 3251 or email [email protected]. To review the position description or to apply, please refer to our website: derwentexecutive.com.au and search for ref: 23824. Closing date: Sunday, 22nd July.

When applying, please specify your preferred location(s) and address the following 2 areas in your cover letter:

• Describe an example of where you have led a contemporary, time critical logistics or operational service which delivered outstanding customer experience.
• What were the key challenges and how did you ensure that your team was aligned to the overall strategy?

Note: A recruitment pool may be created through this process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role or similar roles, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 12 months.