Customer Relationships Officer
IRT is looking for a friendly and enthusiastic Customer Relationships Officer to join the team in Meridan Plains!
Summary about this job
Nursing - Aged Care
Company: IRT Group
Location: Sunshine Coast
Work type: Part Time
Salary: n\a
Phone: +61-7-8929-7113
Fax: +61-7-8760-8811
E-mail: n\a
Site: n\a
Detail information about job Customer Relationships Officer. Terms and conditions vacancy
Customer Relationships Officer
Classification: P/T 20 hours per week (6 month Fixed Term)
Location: IRT Woodlands, Meridan Plains
Applications close: Wednesday, 22 July 2018
• Multi-award winner including Employer of Choice
• Be part of the Management Team for a Leading Aged Care provider
• Deliver on IRT Customer Experience Principles
Looking for the next step in your career? IRT Woodlands is looking for an enthusiastic Customer Relationships Officer to join the team. This is a part-time position, with flexible working hours located on the beautiful Sunshine Coast.
With support from the Care Manager, this role will:
- Play a key role in liaising with care customers - connecting them, their families and the Care centre
- Use excellent interpersonal skills to establish rapport and build strong relationships with customers
- Develop customer relationships and promote products and services the meet individual needs
- Work in a team including IRT Care employees, management and Sales Consultants
- Role model excellent customer service capabilities
- Review customer satisfaction and implement feedback loop processes and continuous improvement plans
To be successful:
- Qualification in Social, Behavioural, Human Services or relevant previous experience
- Demonstrated experience in a similar customer experience role
- Excellent communication and interpersonal skills
- Competent digital literacy skills
- Ability to work autonomously, whilst being self-motivated and driven
- Excellent teamwork, problem solving and coordination skills
Employee Benefits: In addition to working for an Employer of Choice, you will receive a competitive salary, and be provided with professional development and education opportunities. IRT offers salary packaging options ultimately boosting the take home value. We also have a lifestyle rewards program with free member access to a huge range of quality discounts, promotions and offers on a range of products and services.
Unlimited Learning: IRT provides access to a thorough onboarding program as well as access to professional development through The IRT Academy.
Employee Wellbeing: Our employee assistance program is a free and confidential mentor service that is available to all employees and their families to provide support on a range of personal and work related issues. IRT has a corporate fitness program and offers our Move 4 Life program that educates our people to work safely to reduce the risk of injury.
How to Apply: To view a position description and to apply please visit the Positions Vacant page on the IRT Group website www.irt.org.au.
Applications must be submitted online via our website.
Contact: Alison Rose
Phone: 0437 754 823
Agencies
IRT Group recruits and fill vacancies directly. However when we do need to engage with agencies, IRT operates within a preferred suppliers list. Only agencies who have been briefed on a vacancy will be asked to submit information in relation to interested candidates. All CVs must be directed to their contact within the resourcing team provided by their People and Culture contact. We are unable to accept unsolicited candidates CVs.