Data Entry/Customer Service Officer

Summary about this job

Detail information about job Data Entry/Customer Service Officer. Terms and conditions vacancy

Western Diagnostic Pathology (WDP) provides diagnostic pathology services to more than two million patients throughout Western Australia and the Northern Territory each year. We have 10 medical laboratories across the region, more than 200 collection sites, and a team of nearly 900 people who are dedicated to providing quality care to patients, and accurate and timely results to medical practitioners. We pride ourselves on our commitment to research, innovation, and continuous improvement.

We know that in order to deliver a superior service to patients and practitioners across western and central Australia, we need a passionate team of talented professionals who are committed to working with us to build strong relationships with medical practitioners by putting them, and the patients they represent, at the centre of everything we do.

We are currently seeking a full time Data Entry/Customer Service Officer to perform data entry and provide customer service to medical professionals in the results hotline.  This is a pivotal role where your job is to facilitate communication, action and accountability by show casing your data entry and customer service skills in a fast paced role within an iconic organisation. 

To be successful in this role your background will demonstrate:

• Previous experience in a data entry role with meticulous attention to detail
• Experience in medical terminology and use of any medical software would be distinct advantage
• The ability to communicate with a variety of key stakeholders in a friendly and professional manner
• Previous experience in a customer service via a switchboard or reception
• Strong interpersonal skills and the ability to build rapport with people at all levels

This role works a rotating roster and may require you to work weekends and public holidays

For further information or a confidential discussion, please contact Ann Fernandez Customer Service Manager on 08 93170821.

Please submit all applications including a covering letter quoting reference number 46/18  and CV to [email protected] 

Only those candidates short-listed will be contacted and will be required to provide a current national Police Check.  Only applicants with the right to work in Australia may apply.  All appointments are made subject to the successful applicant understanding and complying with the Western Diagnostic Pathology Immunisation Policy.