Business and Hotel Services Manager

Summary about this job

Detail information about job Business and Hotel Services Manager. Terms and conditions vacancy

• Join our dynamic team and make a real difference everyday
• Lead the Hotel Service Team with 5 Direct Reports
• Great professional development opportunities and leadership programs

ABOUT THE ROLE

Are you looking for your next career adventure where you can make a real difference? At Whiddon, you can have a career to care about and you won’t just be a number lost in a crowd.

Our Easton Park team located in Glenfield is currently in search of a Business and Hotel Services Manager to join our Easton Park Executive team. In this varied role, no two days will be the same and you will have the opportunity to lead and work with our diverse and dynamic hotel services teams.

Offering fantastic managerial exposure and work/life balance, this position is looking for an exceptional leader who has the vision and capability to play a significant part in taking our service from strength to strength.

Whiddon’s Easton Park service is on 22 acres and consists currently of 5 residential buildings, with onsite Kitchen, Catering, Laundry, Maintenance and Stores services.

WHY WORK FOR WHIDDON

Whiddon is an award winning, not for profit organisation that has been caring for older Australians for 70 years. As an organisation that operates in regional and remote NSW and QLD, we are often at the heart of our local communities both as an employer and provider of aged care services.

At Whiddon we are here to support our clients and residents to ensure a better quality of life, health and wellbeing. Going beyond in the way we care for and connect with clients, residents, team members, families and communities is what makes us unique.

Our goal is to enrich the lives of older people and to do this we value our staff and empower them to work in a supportive and collaborative manner to build an outstanding service.

OUR BENEFITS

As a Whiddon employee, there are a variety of benefits available to you both at work and outside of work. These benefits include:

• Salary packaging options (FBT)
• Learning and development opportunities including:
  • Scholarships
  • A leadership programs
  • Traineeships, mentoring and on the job training
• Career development opportunities including:
  • External and internal conferences
  • External and internal training courses
• Wellbeing program which includes an Employee Assistance Program
• Retail discounts and promotions

YOUR DUTIES AND RESPONSIBILITIES

In this role, your will be responsible for:

• Drive and Mentor the department heads for the hotel services division which includes our  Head Chef, Hospitality Supervisor, Maintenance Manager, Stores Supervisor and the Office Coordinator.
• Financial management achieving financial goals through; obtaining, analysing, reporting and acting on data, budgets, benchmarking, contracts, wages, leave, workers compensation, supplies and expenses.
• Compliance with Aged Care Standards 1 & 4, Food Standards, environmental sustainability and other regulatory requirements.
• Leadership and coaching to create a passionate and empowered workforce in support of Whiddon's strategic direction and goals.
• Providing support services to the care leadership team, led by the Care Services Managers from each building, in order to achieve client-driven service goals.
• Feedback and complaints management in areas under own influence are well managed, resolved within timeframes.
• Ensure ongoing compliance with aged care standards and other regulatory requirements relevant to area of responsibility as demonstrated through the following KPIs
• Drive innovation and enriched client experience in catering, cleaning, laundry, maintenance, information systems, and administration services?
• Commitment to enhancing services and holistic wellness levels of older persons in our communities.

WHAT WE LOOK FOR

To be considered for this position, the successful applicant will have:

• Relevant experience in similar role not necessarily from within aged care. Roles such as a Hotel Manager, Hotel Operations Manager, Executive Assistant Manager or Director of Food and Beverage.
• Tertiary degree or other appropriate qualification in business and/or hotel/hospitality services.
• At least three (3) years of demonstrated experience working in a similar role for example an aged care operations manager. This management experience includes leading a large team.
• Demonstrated experience with budgeting and managing a budget
• Demonstrated experience in negotiation and conflict management
• Sound knowledge and understanding of best practice Human Resources
• High level financial analytical and reporting skills
• Demonstrated ability to lead a multi-disciplinary team
• Strong research and analytical skills
• Advanced experience and understanding of conducting investigations

HOW TO APPLY

To find out more about this position and the benefits of a career at The Whiddon Group then visit our website https://www.whiddon.com.au/careers/ or contact  Lynda Moran People and Culture Advisor – Easton Park on 02 9827 6659To apply for this position, please submit a copy of your resume and cover letter addressing the above criteria.

Whiddon does not accept any recruiter or supplier default charges unless under a Whiddon agreement for services.

The successful applicant/s will be required to undertake a criminal record check in accordance with the Aged Care Act 1997.

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date; and as such the closing date is subject to change without