Night Shift Switchboard Operator

Summary about this job

Detail information about job Night Shift Switchboard Operator. Terms and conditions vacancy

Parkville
Part Time

Switchboard Operator - Night Shift

Switchboard and Reception Team. Patient and Consumer Experience Department

Ongoing position, 24 hours per week (three night shifts)

The Royal Women’s Hospital is Australia’s first and largest specialist hospital dedicated to improving the health and wellbeing of newborns and women of all ages. To join the Women’s is to be instrumental in forging progress towards health equity for women from ground-breaking research through to the bedside delivery of multi-disciplinary clinical care.

Creating exceptional experiences is at the heart of everything we do for our patients, their families, and our people across our specialised services within maternity, neonatal and women’s health.

The Women’s Switchboard provides a twenty-four hour phone service 356 days per year, and is often the first point of contact for our patients and visitors and play a pivotal role in contributing to exceptional customer service.  

Under the leadership of the Switchboard and Reception Team Leader the Night Shift Switchboard Operator will be a friendly and informative point of contact for women, visitors and colleagues.

The role will be required to work rostered shifts, Monday, Tuesday and Wednesday 23:00-07:00 (24 hours per week). During rostered shifts they will exemplify patient-centred service practices that meet customer service benchmarks and exceed patient expectations, contributing to people’s highly positive experience with the Women’s. 

Your contribution  

Your duties will include (but are not limited to) the following:

• Undertake Switchboard operational shifts as rostered.
• Demonstrate respect and compassion with every person they interact with.
• Conduct themselves with the highest degree of honesty and integrity in every interaction.
• Respond to Emergency Code notifications in a calm and confident manner, following established policies and procedures.
• Answer external and internal phone calls, determine the nature of call, provide helpful and accurate information and direct callers to appropriate individuals or departments.
• Ensure that accurate information and records are maintained in line with hospital policies and guidelines.  

About you

To be successful within this role you will need to have:

• Demonstrated excellence in customer service with knowledge of, or willingness to embrace patient centred care principles.
• Demonstrated hands-on experience in Switchboard operations in a busy and complex environment.
• Excellent communication skills, and able to read, write, and speak English with fluidity and confidence.
• The ability to make independent decisions when needed.

Our offering

When you join the Women’s you unite with talented people who share your purpose and unwavering determination to advance health outcomes for all women. You will find a workplace that is collaborative, progressive and passionate about learning and working together in multi-disciplinary teams to ensure you find the exceptional in your everyday.

Our staff benefits program includes salary packaging, on-site car parking and childcare (subject to availability), alongside a range of discounted financial, lifestyle and wellbeing benefits provided by our staff benefit partners. To learn more, please visit: www.thewomens.org.au/careers/why-work-at-the-womens/staff-benefits/

We are proudly White Ribbon and Breastfeeding Association accredited. The Women’s is committed to gender equity principles and our people have an awareness of and sensitive approach to violence against women/family violence matters. 

The Women’s is an equal opportunity employer committed to diversity and social inclusion. We welcome applications from culturally and linguistically diverse backgrounds, including those from Aboriginal and/or Torres Strait Islanders, people with lived experience of disability and people who identify as LGBTI.

Ready to make the move?

For more information about the position, please see the Position Description attached and apply online by selecting “apply now” below.

All appointments to the Women’s are subject to a satisfactory clearance of Working with Children Check and Police Check.

Enquiries: Sue Smith
Ph: (03) 8345 2000
Applications Close: 22/07/2018

To view the position description or submit your application please click the 'Apply Now' button below.