Customer Service Consultant - QLD
HOYA Lens Australia supplies Ophthalmic lenses to practices within Australia. We are currently seeking a Customer Service Consultant
Summary about this job
Optical
Company: Hoya Lens Aust. Pty. Ltd
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-7-9522-9000
Fax: +61-2-7791-1287
E-mail: n\a
Site: n\a
Detail information about job Customer Service Consultant - QLD. Terms and conditions vacancy
- full time position -start immediately
- Attractive salary and incentive programs
- professional and interactive team environment
HOYA Lens Australia is an international market leader in the manufacture and supply of ophthalmic lenses. We provide a wide portfolio of high quality products to eye care professionals.
We are currently looking for fresh new faces to expand our Customer Service Team, based in our Brisbane office. This role offers a unique opportunity to develop your existing optical skillset with a Global leader in Optics.
Reporting to the QLD Customer Service Manager, you will be joining a great team of dedicated professionals and a company which encourages personal growth and development.
Daily team duties can include:
- Provide exceptional customer service communication via phone and email
- Delivering accurate information about our diverse product range, services and processes
- Assessing and interpreting optical lens orders and offer technical solutions to queries.
- Process and maintain customer records / data entry with an emphasis on accuracy.
- Assist as required with warehouse and logistic tasks such as picking /packing
- Liaise with internal departments to ensure orders are processed to schedule
- Acknowledge and record client feedback and complaints
- Ensuring HOYA's high standards are delivered at every point of contact.
Our ideal team member:
- Have a passion for optics with a can-do attitude
- A natural ability to form positive relationships with customers and team members
- Excellent verbal and written communication skills.
- A solution driven focus with strong problem solving and decision making skills
- A passion to succeed with high levels of self-motivation
- Outstanding time management and project organisation abilities.
- Qualifications in Optical Dispensing or experience in optical retail will be highly regarded
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A career at HOYA Lens Australia is your opportunity to succeed in service excellence in a positive, supportive environment.
Successful applicants will be provided with full training in our extensive product range.