Customer Service Consultant

Summary about this job

Detail information about job Customer Service Consultant. Terms and conditions vacancy

Company description:

Essilor, a major player in visual health, has set itself the mission of improving vision to improve life. The group designs and manufactures large ranges of lenses and solutions that contribute to correcting, protecting and preventing the visual health risks of more than one billion people worldwide.

A true pioneer in its sector, Essilor is at the heart of a key issue for our time: the fight against bad vision. It offers unique products and solutions ranging from highly technological lenses to the most widely accessible products, from photochromic lenses to sun protection. The Group operates as closely as possible to the markets through a multi-local presence in more than 100 countries.

Resolutely human, the Group bases its performance on its innovation dynamics, its partnerships policy and on the commitment and entrepreneurial spirit of its 64,000 employees.

Job description:

Based in Chipping Norton in Sydney, this role is responsible for responding to customer enquiries, providing technical advice and product recommendations, and ensuring that orders taken are recorded accurately. With a focus on providing the best possible customer service experience for our customers, some of your daily duties will include:

* timely and accurate processing of orders including order entry
* professional and timely customer support and assistance
* technical advice and product recommendations
* other administrative tasks as assigned


To be a super-star in this role you will need:

* At least 2 years customer service experience
* Excellent communication skills, both oral and written
* To be incredibly organised and demonstrated strong planning skills
* High attention to detail, with demonstrated experience in ensuring first-time quality in customer records maintenance
* An ability to solve intricate customer problems whilst maintaining customer satisfaction


Candidates with prior experience in the Optical industry will be highly regarded

Seeked profile:

Excellent opportunity with global industry leader whose mission is to improve lives by improving sight.