Customer Liaison Officer

Summary about this job

Detail information about job Customer Liaison Officer. Terms and conditions vacancy

At Mater Health Services Brisbane, you’ll find we live and breathe our values. We are a healthcare leader that provides care to more than 500 000 patients each year as a private, benevolent not-for-profit organisation – what profit we make goes back into our business which is why we offer state of the art facilities and the resources to advance your career and provide the exceptional care to patients that everyone associates with Mater.

About the role

Mater Mother’s Private Hospital is seeking enthusiastic and experienced administrator to join us in the capacity of Customer Liaison Officer on a permanent full-time basis.

Mater Mother’s Private Hospital is a leader in the provision of high quality maternity and newborn services for the people of Queensland and northern New South Wales. Providing exceptional care and support of women and their families, Mater Mother’s Private Hospital offers integrated services covering obstetrics, gynaecology, neonatology, and maternal fetal medicine.

In this role you will responsible for increasing private patient bookings through the early identification of patients booking publically but holding private health insurance.  The role acts as a liaison point for all or any private patients requiring assistance throughout the early component of their pregnancy journey.

Salary - $30.88 - $34.52 per hour plus superannuation

What you’ll be doing

To be successful in this position will require engaging with key stakeholders, undertaking benefits realisation and progress reporting, preparing reports and submissions, and developing and communicating change initiatives.

Your key accountabilities in this role will include:

• Monitoring information in order to identify new potential private patients,
• Act as an initial consistent point of contact for patients with regards to all aspects of their interaction with Mater Mother’s Private Hospital (MMPH);
• Coordinate with related departments, wards and areas in order to collate requested information for the patient;
• Deliver exceptional customer service to internal and external clients at all times;
• Facilitate ‘meet and greets’ and MMPH facility tours for prospective customers;
• Establish rapport and liaise with GPs and Specialists rooms to obtain Patient information / enquires for admission.
• Private Health Fund knowledge in line with Health Fund Contracts to ensure maximum revenue is obtained;
• Assist patients with booking into the hospital;
• Follow-up with patients during their time in hospital.

About you

Our ideal candidate will have:

• Previous experience in business development.
• Knowledge and understanding of the health industry and the importance of relationship marketing with medical professionals.
• Excellent communication with the ability to effectively liaise and build rapport with multiple internal and external stakeholders, including patients.
• High level analytical, problem solving and negotiation skills.
• Accurate data entry skills with a high level proficiency in the Microsoft Office suite.
• A positive attitude and approach to work in a team environment.

Why join us

There has never been a better time to be involved within our dedicated team and have the opportunity to utilise and expand your skills providing care for women.

Mater provides benefits not offered in other workplaces. In addition to being part of a workplace that offers compassionate care in the spirit of the Sisters of Mercy, pioneers in the provision of healthcare to Queensland for over 100 years, you will have opportunities to increase your take-home pay with our salary packaging options.

Application closing date: Sunday 22 July 2018.

In submitting your application, please include a CV and cover letter outlining your interest in this position, and the skills and experience you would bring to the role.

If you are interested in applying for this position, simply click on 'APPLY' to attach your resume.

Please note we CANNOT accept any emailed applications so please ensure you submit your details via the "APPLY" button.

If you are having technical difficulties submitting your application please contact the Recruitment Team (
[email protected])
confirming the role you are applying for and the specific difficulties you are experiencing.

At Mater, you'll find we live and breathe our values. We are a health care leader that provides care to more than 500,000 patients each year as a private, benevolent not-for-proft organisation - what profit we make goes back in to our business which is why we offer state of the art facilities and the resources to advance your career and provide exceptional care to our patients.

Mater is also committed to environmental sustainability and draws on our recognition of the link between health, climate and the environment which ensures we optimise our position as responsible corporate citizens.

Come and join us; as a Mater employee you'll find the benefits you deserve and the opportunity to be part of a healthcare community unlike any other.

Applicants from recruitment agencies will not be considered at this time.

Posting Notes: South Brisbane || QLD || Australia (AU) || Infrastructure and Clinical Support ||
SK92174A