Medical Receptionist

Summary about this job

Detail information about job Medical Receptionist. Terms and conditions vacancy

• Join the largest operator of medical centres in Australia within shopping centres
• Work in a vibrant and busy environment providing quality healthcare
• Opportunity to step up and become a senior member of the reception team
• Excellent opportunity to work for a reputable, multicentre organisation

Great opportunity for a friendly and organised full-time Medical Receptionist to join our busy clinic in Meadowbank.

About Us...

Myhealth is Australia’s fastest growing medical centre group providing an exceptional experience for all patients, doctors and staff.

Myhealth is the largest operator of medical centres in Australia within shopping centres and has over 50 centres in prime locations across NSW, QLD and VIC.

Myhealth are also industry leaders in the area of technology, innovation and development. Actively investing in the future of healthcare, performing research and development into advancing medical software, patient apps and improving systems.

About the Role...

We are currently looking for friendly, professional and organised a Medical Receptionist to join our team at Myhealth Meadowbank. You will be working in an excellent environment with friendly staff and patients.

The Medical Receptionist will organise appointments, maintain records and perform medical & other tasks in order to ensure smooth and efficient functioning of the practice and provide an exceptional standard of care to our patients.

Key responsibilities include:

• Reception
  • Open and Closing of the clinic
  • Greet patients, callers and other visitors of the Practice in a prompt, courteous and efficient manner
  • Making appointments for patients and issuing invoices/receipts or bulk bill requirements
  • Confirming, enter and updating patient registrations and patient notes in computer
  • Assisting referring doctors, hospital staff, pharmacists etc
  • Ensuring of compliance in emergency situations
  • Attend to account queries including recalls and reminders
  • Exercising confidentiality in relation to patient care and all aspects of the practice
  • Ensuring that patients are not required to wait excessive periods of time for an appointment, and that patients are informed of possible delays.
• Administration
  • Implement operational protocols as contained in the Practice Policy and Procedures Manual and as trained by Office Manager/Operational Co-ordinator
  • Preparing and recording outgoing mail and posting daily
  • Open, scan and distribute incoming mail
  • Type medical reports as required
  • Maintain patient information, delete patients no longer attending and deceased, updating current information, linking family members and unlinking independent children, archiving
  • Batching Medicare and Veterans Affairs at the end of each day
• General
  • Actively participate in general staff meetings, attend training sessions in-house and external
  • General housekeeping such as tidying and cleaning of waiting room etc. when necessary
  • Restocking of medical supplies and stationery/office consumables in each consulting room.

About You...

The person for this role must have commitment, strong dedication, enthusiasm and great communication skills ensuring customer service is to the highest standard. Medical reception experience is not necessary as training and support will be provided. However, customer relations and service background an advantage. We are looking for someone who is looking for their next step in their career and wants to take on more responsibility as a senior member of the team.

Essential experience:

• Exceptional customer service
• Basic knowledge of MS Word and Excel
• Previous experience in administration/customer care in a combined face-to-face and over email/telephone environment (desirable)
• Experience in account keeping, data entry and appointment bookings (highly regarded)

Essential qualities & behaviour:

• Excellent interpersonal and communication skills
• Willingness to learn and work as a team
• Strong organisational skills and ability to multi-task
• Strong written and verbal communication skills
• Enthusiastic and energetic personality
• Ability to follow instructions and meet set standards
• Dependable and reliable in character and possess a strong work ethic
• Demonstrated experience in delivering within set deadlines to expectations
• Desire to take on more responsibility to mentor and coach other members of the team
• Experience with specific social groups serviced by practice, such as adolescents, aged care, migrant or refuge groups etc.

If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in a health and medical environment, we want to hear from you! Hourly rates start at $24.30ph casual or $20.50ph for part-time (junior rates will apply for candidates under 21yo).

Simply upload your resume and complete the application process by clicking the Apply Now button and we’ll be in touch.

Apply now!