Customer Experience Manager - Specialty Medicines

All vacancies of AustraliaHealthcare & MedicalCustomer Experience Manager - Specialty Medicines

Very unique and highly sought after, newly created role, for experienced HSR/KAM in the specialty pharma space in orphan drugs for rare diseases.

Summary about this job

Sales

Company: Pettit Pharma & Device Search Pty Ltd

Location: Sydney

Work type: Full Time

Salary: up to $160K+ package

Phone: +61-2-9496-1626

Fax: +61-8-6182-1472

E-mail: n\a

Site:

Detail information about job Customer Experience Manager - Specialty Medicines. Terms and conditions vacancy

  • National role for senior sales professional - take the lead!
  • Work with & guide MSLs and KAMs in rare diseases!
  • Top $$$ for hospital sales professional!
THE COMPANY YOU WOULD BE JOINING
  • This pharmaceutical company was founded in the late 1990’s. Their founding members built the company’s legacy on ground-breaking innovation and an unwavering commitment to patients.
  • They are currently looking for a Customer Experience Manager to be the main point of contact for the physician and patient associations in Australia.
  • The key responsibility is to provide a best-in-class engagement with physician and patient associations.
BENEFITS
  • They are a recognised global leader in this very unique specialty area of orphan drugs to treat rare diseases.
  • They make a big difference to patients’ lives and are improving the quality of life for people every day.
  • This means that your job is made easier as doctors want to talk to you and learn more about your outstanding products.
  • An amazing culture exists here with innovative employee benefits.
  • Newly created role!
WHAT YOU WILL MANAGE & GROW
  • You will develop strategic partnerships and engage with key physicians and share and communicate innovations and relevant information to these doctors and their patients.
  • You will provide KAMs and MSLs guidance on customer engagement, serving as a link between sales, marketing and medical.
  • You will report and work with head office to fine-tune promotional content based on customer feedback.
  • You will train KAMs and MSLs through customer experience training.
  • You will coordinate with marketing to adapt materials and tools for detailing to physicians.
  • You will coordinate with medical and marketing on developing events and training for physicians.
  • You will coordinate with medical on questions regarding clinical studies and product use.
  • You will spend at least 50% of your time travelling nationally with some international travel for conferences, with proactive customer-facing time, approx., 60% to support physician associations and patient associations and the salesforce to help them tailor and refine the customer experience.
WHAT EXPERIENCE WILL YOU NEED TO GET THE JOB?
  • Tertiary university degree in science or business, preferably science.
  • Exceptional communication and interpersonal skills.
  • Completion of Medicines Australia qualification.
  • 5 or more years of experience in specialty pharmaceutical sales selling a specialty product, not a primary care product to specialists.
  • Preference will be given to candidates that have sold orphan drugs that treat rare diseases.
Interested? Please 'apply now' or call Kate Adams or Fernando Samorinha on 02.9817.0599 quoting reference number 2546. Please note, your details/resume will not be sent anywhere without a formal interview and, if successful, your subsequent prior permission. Personal information provided will be used for recruitment purposes only and be treated in the strictest confidence. Only shortlisted candidates will be contacted.

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