Customer Care Officer

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Henry Schein Halas is seeking a new team member with excellent customer service skills in our Milton Office!

Summary about this job

Dental

Company: Henry Schein Halas

Location: Brisbane

Work type: Full Time

Salary: n\a

Phone: +61-3-6105-6921

Fax: +61-8-9711-8333

E-mail: n\a

Site:

Detail information about job Customer Care Officer. Terms and conditions vacancy

Henry Schein Halas is part of the Henry Schein Group of companies, the World Leader in its field. In Australia, we are the leading supplier of Dental consumable products and the latest dental equipment and technologies. Sourced from quality manufacturers around the world we endeavour to provide our customers with the best possible product range.

A Customer Care Officer vacancy within our Sales team in our Milton has become available! The main responsibilities for this role are to receive all inbound telephone calls from customers, providing customer service in relation to product inquiries, quotes, returns, complaints, problem solving and goods ordering as well as the occasional outbound call in relation to specific sales marketing activities.

Key Responsibilities of the role include:

  • Receive and handle inbound telephone calls from dental customers calling to place orders
  • Inquire about products, returned merchandise, obtain quotes and assist with all customer satisfaction related issues
  • Place customer orders and suggest related products or upgrades
  • Recommend alternative clinical or other products as substitutes when a preferred product is unavailable
  • When required undertake outbound calls to customers in relation to specific sales/marketing promotional campaigns
  • Handle customer complaints
  • Meet KPIs and deadlines
  • Maintain effective and efficient work processes

The successful candidate will have:

  • Experience in a Dental environment (highly desirable)
  • Dental nursing, laboratory, hygienist or any dental qualification (highly desirable but not essential)
  • Strong customer service skills
  • Basic product knowledge and knowledge of dental procedures
  • Excellent telephone manner
  • Computer literate with the entire Microsoft suite (essential) 
  • Sound verbal and written communication skills

This position offers a competitive salary package. The call centre is open Monday to Friday, 8.30am- 5pm. If this role sounds like you, please send your resume to  [email protected] or click the 'Apply Now' button below.

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