5 x Triage Specialists - EML Contact Centre

All vacancies of AustraliaHealthcare & Medical5 x Triage Specialists - EML Contact Centre

Qualified Allied Health professionals needed for EML's Honeysuckle office. Perfect for Registered Nurses wanting standard office hours!

Summary about this job

Nursing - General Medical & Surgical

Company: Forsythes Recruitment

Location: Newcastle, Maitland & Hunter

Work type: Full Time

Salary: $40 - $50 p.h.

Phone: +61-7-8417-4406

Fax: +61-3-7872-4524

E-mail: n\a

Site:

Detail information about job 5 x Triage Specialists - EML Contact Centre. Terms and conditions vacancy

  • Standard office hours! Ongoing temporary assignments, $40-50 per hour + super
  • New specialist team based in a brand new Honeysuckle office
  • Qualified Allied Health professionals needed

5 x Triage Specialists - EML Contact Centre

  • Standard office hours! Ongoing temporary assignments, $40-50 per hour + super
  • New specialist team based in a brand new Honeysuckle office
  • Qualified Allied Health professionals needed

Qualified Allied Health professionals needed for a new Triage Specialist team in EML’s brand new Honeysuckle office. Perfect for Registered Nurses wanting standard office hours.

THE COMPANY

EML is a claims management organisation that has been assisting people recover from workplace injuries for over 100 years. Existing as the only workers compensation mutual in Australia, EML has recently partnered with icare workers insurance in an effort to centralise and transform the NSW workers claims experience.

Due to this recent partnership, EML Newcastle is experiencing a period of rapid growth, and therefore seeks to expand their Triage team with the addition of 5 new Triage Specialists for ongoing temporary assignments. This brand new purpose-built support centre is located in Honeysuckle, with picturesque views of Newcastle Harbour and state-of-the-art facilities.

THE POSITIONS

As subject matter experts, the Triage Specialists are responsible for:

  • Delivering an outstanding customer experience to injured workers within a contact centre environment
  • Liaise with injured workers, government departments, medical and legal providers to deliver appropriate return to work strategies
  • Work with internal stakeholders - Claims Advisors, Injury Management Specialists and Case Managers
  • Participate and provide triage support in case reviews
  • Administration, database management and process improvement

THE IDEAL CANDIDATE

Our preferred candidates will possess:

  • Qualifications across any Allied Health profession, such as Registered Nurse, Physiotherapy, Occupational Therapy, Psychology, or similar
  • A customer focused, professional and empathetic approach, with high levels of resilience
  • Natural communication skills, with a genuine desire to help people and build positive relationships with customers
  • Exceptional influencing skills, and a collaborative team-player approach
  • Intermediate to advanced computer skills
  • The ability to solve problems logically and analyse different situations
  • Available to work 38 hours per week within standard office hours

Please be advised it is essential that candidates applying hold a current Allied Health qualification.

Candidates will need to complete computer skills testing and a digital interview if deemed suitable.

Contact Brigette Landy on 02 4935 3500 for more information or alternatively, hit “Apply” to submit your cover letter and CV for consideration.


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