Home Care Case Manager
Join our great team on the Central Coast and forget about commuting!
Summary about this job
Other
Company: RetireAustralia Pty Ltd
Location: Gosford & Central Coast
Work type: Full Time
Salary: n\a
Phone: +61-8-3596-3189
Fax: +61-8-1803-2269
E-mail: n\a
Site: n\a
Detail information about job Home Care Case Manager. Terms and conditions vacancy
- Full Time Permanent
- Central Coast Location
- New role in growing business and industry
RetireAustralia
We are the largest private owner and operator of Retirement Villages in Australia. Our purpose is to serve our residents and customers and be the best retirement community owner, operator and care services provider for older Australians. RetireAustralia currently operates a portfolio of 27 established villages throughout New South Wales, Queensland and South Australia that provide homes and care to over 4,300 residents. We live and breathe our values - integrity, respect, excellence, leadership and one team.
Reporting to the Regional Care and Services Manager you will:
- Provide case management to customers that supports autonomy and independence through the provision of individual and flexible service delivery
- Develop and maintain high functioning relationships with a wide range of people, including other staff, residents/customers, their families and friends and with other professional advisers and stakeholders
- Have the ability to maintain a case load using an holistic psycho-social approach to care and service coordination
- Show an understanding of the specialised needs of the older person that supports the customer by offering individualised care in their home that supports independence
- Undertake a comprehensive and accurate assessment of incoming customers, understanding Home Care Package guidelines and processes, and how to assist customers to navigate My Aged Care to access funding support for required services
- Provide informal mentoring, direction and leadership to front-line care workers to support the delivery of high quality care and services to customers allocated to your case management load
What you will bring:
- Experience in a home care service delivery and/or knowledge of home care funding
- Demonstrated case management/ care coordination experience
- Solid understanding of relevant legislation
- Case Management qualifications
- Experience working within the retirement industry (desirable)
- Proven track record in managing work across multiple locations
- Leadership skills and the ability to get the best out of those you work with
- A passion for developing and delivering best-practice, high quality services that meet customer needs
- Superior communication skills both written and verbal and the ability to build rapport with a diverse range of people
If you are successful in this role a current police check, first aid certificate, drivers licence and reliable motor vehicle are additional requirements.