Customer Care Officer
Are you a dental professional looking for a change in career path? Would you like to expand your career options without leaving the dental industry?
Summary about this job
Dental
Company: Henry Schein Halas
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-2-6300-7083
Fax: +61-8-6981-8093
E-mail: n\a
Site: n\a
Detail information about job Customer Care Officer. Terms and conditions vacancy
Henry Schein Halas is part of the Henry Schein Group of companies, the global leader in its field. In Australia, we are the leading supplier of Dental consumable products and the latest dental equipment and technologies. Sourced from quality manufacturers around the world we endeavour to provide our customers with the best possible product range.
The Henry Schein Customer Care Team is a high performing dedicated team that services our large retail client base. We are a fast growing, dynamic part of Henry Schein who commit to make a difference to our customers every day. If you have a passion for customers, enjoy a fast paced environment, can be an active member of our team and are looking for somewhere where there is plenty of room to grow – let’s meet!
To put it simply, the key requirement of this role is to deliver exceptional customer service. As we are continually looking to improve our customer experience strategy, the key requirements can’t be defined within exhaustive lists.
However, as a start the core responsibilities and expectations are as follows:
- Receiving inbound telephone calls from Customers concerning orders, returns, order enquires, product enquiries, quotes, complaints and problem solving.
- Making outbound calls to Customers in relation to back orders, order progress, provision of alternatives, or any other call to support required to deliver excellence in customer service
- Process orders
- Tracking, monitoring and managing orders received via phone, e-mail/CRM case, Schein Online or EDI
- Customer portal administration
- Supports the Sales team with specific tasks relating to customer ordering and experience by a buddy system aligning to a State or Special Markets customer
- Supports the Special Markets team with specific tasks relating to improving the overall Special Markets business
- Champion CRM user
- As part of the Special Markets team must maintain excellent attitude and willingness to adapt to changes and continual improvement.
- Maintain effective and efficient work processes and procedure complying with SOX and ISO Auditing requirements
- Utilising an Integrated phone system and reporting tool
The successful candidate will have:
- Experience in a Dental environment (highly desirable)
- Dental nursing, laboratory, hygienist or any dental qualification (highly desirable but not essential)
- Computer literate with the entire Microsoft suite (essential)
- Strong customer service skills
- Excellent telephone manner
- Sound verbal and written communication skills
- Flexible ‘can-do’ attitude aligned to the continuous improvement approach of our customer experience strategy
This position offers a competitive salary package. The call centre is open Monday to Friday, 8.30am- 5.00pm. If this role sounds like you, please send your resume to [email protected] or click the 'Apply Now' button below.
Be part of something special, Henry Schein is ranked number one in its industry for social responsibility. Apply now and be part of a company that is truly making a difference!