Customer Service - Medical Administration IVFAustralia
Provision of secretarial duties to fertility specialists and excellent frontline and customer service to patients
Summary about this job
Medical Administration
Company: Private Advertiser
Location: ACT
Work type: Full Time
Salary: $25 - $29.99 per hour
Phone: +61-2-6998-2466
Fax: +61-8-3445-8831
E-mail: n\a
Site: n\a
Detail information about job Customer Service - Medical Administration IVFAustralia. Terms and conditions vacancy
- Ideal career for an experienced Medical Secretary with outstanding customer service qualities
- Work in a small admin team and work in partnership with highly regarded fertility specialists and experienced nurses in a welcoming clinic environment
- Canberra location
- 38 hour working week across 5 days
Our clinic reception teams are the first impression for this successful healthcare company and we respect and value the need for experienced customer service focused individuals working hand in hand with our highly skilled medical team.
This role is based in our busy Deakin clinic and will work alongside a small dedicated administration team. We believe your strong customer service skills will contribute significantly to the provision of the world class care we deliver.
IVFAustralia is the leading provider of fertility services in the Southern hemisphere providing the highest possible standard of fertility treatment in a caring, compassionate and personalised environment. With the largest group of medical specialists, scientists, nurses and counsellors leading the delivery of advanced scientific technology, we are caring for an increasing number of patients.
The Role
Our new position in the Medical Administration Team involves:
- Providing secretarial duties for one of our highly regarded fertility specialists
- Working in a team of reception staff to deliver a level of service and care that consistently exceeds patient expectations
- Working ‘hands on’ as part of the clinic reception team
- Regular contact with patients face to face, via phone and email
- Working within a multidisciplinary team
The successful candidate will have:
- Previous experience as a Medical Secretary ideally working in a medical specialist environment.
- Strong references of high quality service - an energetic, passionate can do approach is paramount.
- Proven track record for procedural accuracy and attention to detail
- Empathetic understanding and ability to provide the utmost respect and support for all patients during this highly emotional medical treatment.
- A high level of computer literacy
- Professional grooming and presentation
- Exceptional oral and written communication skills
- Experience in Medical Director an advantage
Comprehensive training around the specifics of fertility care will be provided to the suitable candidate. IVFAustralia also welcomes and actively supports the professional development of staff through regular workshops and internal courses.
If you are that person and are looking at progressing your career with Australia’s leading fertility service’s company that provides great opportunities for growth and development and believe you have the motivation and enthusiasm to exceed patient expectations then forward your CV and cover letter without delay to:
Joanne Blake
Director Patient Services
IVFAustralia
[email protected]