Team Leader (Full Time, North Ryde)

Summary about this job

Detail information about job Team Leader (Full Time, North Ryde). Terms and conditions vacancy

• Provide leadership and guidance to a mental health support workers
• Receive guidance and mentoring from a caring and supportive manager
• Work life balance with a monthly rostered day off

We have an exciting permanent full time Team Leader opportunity available in our North Shore Northern Beaches hub. Working hours will be Monday to Friday 8am – 4.30pm.

If you're an experienced manager ready for a change with an innovative NFP or ready to take the next step in your career then we want to hear from you! 

As a Team Leader you'll provide leadership and direction to a team of support workers in our Chatswood and Narraweena properties to deliver a quality person centred and recovery focused customer experience.  

Based in North Ryde, you will report to the Customer Service Manager in our Customer Service Team.

Key responsibilities will include:

• Developing the team by creating an environment that encourages ideas, quality improvement and reflection on performance
• Ensure employee rosters, resources, brokerage and other expenditure aligns to budgets
• Effective management of customer plans to ensure efficient and compliant claiming of funds within required time
• Engage and support service excellence initiatives including quality checking, Customer Representative Councils, customer experience strategies, distribution of care packages etc
• Proactively seek innovative ways to support customer journey

Skill and Experience:

As well as being a person centred super star you'll have:

• One year of management experience (minimum) 
• Comprehensive knowledge of person-centred principles and outcomes focused support, and a passion for supporting the Human Rights of people with a disability and /or mental illness
• Ability to develop appropriate relationships, internally and externally, associated with the role and that benefit both the customers and the organisation
• Actively seeks and encourages innovative solutions to overcome barriers, with the ability to manage critical incidents, lead under pressure and maintain resilience
• Proven experience in developing creative solutions to overcome day to day challenges
• Well-developed interpersonal and communication skills to build and maintain effective relationships
• Experience in preparation of rosters and assisting with budgets and financial operations would be considered a distinct advantage
• Technical literacy with proven ability to use Microsoft office and systems for reporting
• Minimum Cert IV in Mental Health or Disability and equivalent industry experience
• Willingness to obtain an Australian Federal Police Check, WWCC that meet New Horizons employment criteria prior to commencing with us

You could benefit from:

• Take advantage of the tax benefits available only to employees who work for a not for profit organization – through lower tax deductions, we can pay more money to you each week! 
• Work 40 hours per week and have a Rostered Day Off (monthly)
• Internal and external learning and development opportunities and workplace mentoring
• Employee Assistance Program providing counselling services
• Professional development opportunities and secondments
• Long Service and Parental leave 
• Access to flexible work arrangements
• Eligibility for our recognition program and celebration of service
• A supportive culture and working environment 

To Apply:

Your application must include a cover letter that identifies how your skill, ability and experience meets the key responsibilities of this advert.

Applications close 5pm Friday, 5th August 2018 or when a suitable candidate is identified.

New Horizons acknowledges all Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land.

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New Horizons values diversity and encourages applications from all people. Our vision is to see happy inclusive communities work together in collaborative and inclusive ways to create opportunity and improve quality of life.  Our workforce proudly reflects the local communities we connect with and support.