Allocation and Assessment Officer

All vacancies of AustraliaGovernment & DefenceAllocation and Assessment Officer

NSW Government Department seeking a Allocation and Assessment Officer with experience in preparing high quality briefs

Summary about this job

Government - State

Company: TRS - Public Sector

Location: Sydney

Work type: Contract/Temp

Salary: n\a

Phone: +61-3-5571-6097

Fax: +61-8-8640-7571

E-mail: n\a

Site:

Detail information about job Allocation and Assessment Officer. Terms and conditions vacancy

Allocation and Assessment Officer


Role Purpose:
The Allocation and Assessment Officer supports the quality and timeliness of responses managed by the Department as a system manager in respect to Ministry, Executive, Ministerial and Parliamentary matters. The role is responsible for allocating and assessing responses, supporting the responding Branches to meet time and quality requirements in a busy and time pressured environment and identifying and implementing changes that support improvements in timeliness and quality.

Key accountabilities:
  • Assess the request and allocate responsibility for the response to the appropriate responding Branch
  • Provide support to the responding area using the systems knowledge of the Branch and identify information that may assist the responding area to meet quality and timeliness targets; and monitor and follow up on the progress of the response, identifying risks and escalating in accordance with business rules
  • Assess responses against quality indicators, identify and analyse quality issues and work with the staff of branches to improve in the quality and timeliness of responses
  • Assist in the management of internal guidelines, templates, standard responses and identify and manage compliance issues to ensure consistent high quality responses
  • Support the Executive Director and executive team on correspondence and briefings to enable consistent and high quality responses.
  • Administer the RM8 (TRIM) record management system for the Unit and monitor the daily registration records for accuracy and consistency
Key challenges: 
  • Achieving high levels of customer service always in a high-volume environment
  • Working with staff in branches to to facilitate timely and accurate responses to correspondence and to enable improvement in the quality and timeliness of documents prepared.
  • Monitoring inbox to ensure requests are brought to the timely attention of the appropriate executive or manager for action.

If you have relevant experience, please submit your CV and we will be in touch shortly!

Responds for Allocation and Assessment Officer on FaceBook

Read all comments for Allocation and Assessment Officer. Leave a respond Allocation and Assessment Officer in social networks. Allocation and Assessment Officer on Facebook, LinkedIn and Google+