Business Analyst

Summary about this job

Detail information about job Business Analyst. Terms and conditions vacancy

• 6 month contract
• Cost Out Project
• Grade 9/10

The Organisation

Working with a government agency on their Cost Out program. 

The Agency's Cost Out program is focussed on reducing cost by transitioning customers to digital, reducing transaction volumes and simplifying or eliminating business processes.

The Role

The role will conduct analysis into the agency's business processes, systems and customer journeys providing timely decision support, analysis and advice on key initiatives. The role will also highlight opportunities and actions for process/continuous improvement. Project co-ordination actions will support implementation and alignment with existing go to market processes with operational excellence. 

Key accountabilities: 

• Support the Cost Out program by analysing and interpreting customer and business information, transactions and processes relating to key agency transactions conducted. 
• Perform in-depth analysis of transactions which drive cost to serve 
• Advise on trends, insights, opportunities and issues, providing options to reduce transaction volumes, process steps, supporting an improved customer experience and the drive to digital to reduce FFS and cost to serve 
• Identify business problems and determine opportunities to resolve 
• Undertake research and support preparation of submissions, reports and briefing materials as needed 
• Provide and undertake reporting on program initiatives and ad-hoc project requests as required 

The Person

• Degree qualifications in business, technology or similar disciplines 
• Advanced and demonstrated analytical skills, with the ability to translate analysis into recommendations 
• Demonstrated achievement in solving complex business problems, and, presentation of analysis and findings at senior executive level 
• Proven experience developing and implementing business and process improvements. 
• Demonstrated strong experience in project coordination roles, including project planning, coordination, analysis and reporting. 
• Strong time management skills and delivery focused approach. Self-motivated, enthusiastic, goal-oriented, able to handle multiple projects 
• High level of professionalism and the ability to work with senior level executives 
• Proficiency in Microsoft Office software (Word, Project, PowerPoint, Excel) and MS Project 
• Professional qualifications in project management and project management methodologies will be an advantage. 
• Demonstrated experience working in government organisations will be an advantage.