Test Analyst - Cyara

Summary about this job

Detail information about job Test Analyst - Cyara. Terms and conditions vacancy

• 6 month Contract - ASAP Start
• Moonee Ponds Location 
• Baseline Security Clearance desirable 

About the company
Karlka Recruiting Group has partnered with a Federal Government Agency to engage an IT Test Analyst. This position is located in their busy Moonee Ponds office with an initial 6 month contract with possible extensions.
  
About the Role 
As an IT Test Analyst you will join the Client Contact delivery team. The team comprises approx. 30 members including analysts/testers, developers, project managers and product managers who work very closely with supporting partners and vendors.

Duties

• Testing documentation and manage the quality issues arising from testing 
• Actively participate in the development and delivery of Contact Centre testing-project objectives 
• Actively support team training 
• Development of new work practices 
• Create, manipulate and maintain test data 
• Construct test documentation 
• Contribute to quality assurance reviews and make recommendations for improvements 
• Maintain effective performance levels and expertise

  
Requirements/Skills

• Previous experience in a similar position
• Experience in automated testing of Contact Centre using Cyara is highly desirable. 
• Experience in Nuance Voice Biometrics, Verint Call Recording & Genesys Call Centre.
• Baseline Security Clearance desirable 

  
How to Apply
Click APPLY now or email Sang on [email protected] for a confidential discussion.