APS 3 Front of House

Summary about this job

Detail information about job APS 3 Front of House. Terms and conditions vacancy

• Non-ongoing - 18 months with possible extension
• $57,037-$63,880 (plus supernannuation)
• Brisbane / Maroochydore, QLD

About the NDIA


The purpose of the National Disability Insurance Agency (NDIA) is to implement the National Disability Insurance Scheme (NDIS) which will support a better life for hundreds of thousands of Australians with a significant and permanent disability. The NDIA will also provide great benefit to the families and carers of Australians living with a disability. The NDIS is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean peace of mind for every Australian, for anyone who has, or might acquire, a disability.


About the Position


The Front of House will provide the first point of contact for Participants within the office and provide high quality professional, friendly and respectful management of telephone enquiries, reception duties and appointment/scheduling processes. This role requires an enthusiasm for frontline customer service tasks.

You will:

• Be part of a team responsible for the smooth and efficient operation of the regional trial site office.

• Be responsible for a broad range of office administration and support duties including executive assistant support to all NDIA staff where appropriate.

• Have an eye for detail and an ability to thrive in a constantly changing environment.


About You

To join our team you will:

• have a positive contemporary attitude to people with disability along with an understanding and knowledge of disability and its impact on individuals
• have adaptable communication and interpersonal skills
• be able to manage confidential and sensitive information
• be flexible and able to adapt to a changing environment
• have high levels of integrity and professionalism to support our values and mission.

For more information on NDIS including our values, capabilities and behaviours along with our application process, please refer to our website.

Position Specifics

• Further information can be found in the attached position description.
• NDIA is committed to becoming a model employer for people with disability who are specifically encouraged to apply
• Recruitability applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.
• Successful candidates will be required to undergo a pre-employment National Police History check, and provide evidence of Australian Citizenship. Failure to do so may jeopardise your offer of employment.
• Dependent on the role the appropriate working with children and/or vulnerable people checks may need to be undertaken as per State Legislation.

If you have any queries, please contact:



Lawrie Thomas

0436 672 213
[email protected]


NDIA welcomes and encourages applications from Aboriginal and Torres Strait Islander people, people with diverse culture and linguistic backgrounds and people with disability. Except where otherwise provided by law, it is the policy of NDIA to provide equal employment opportunity (EEO) to all persons regardless of age, colour, national origin, physical or mental disability, race, ethnicity, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by applicable federal, state or local law. In addition, NDIA will provide reasonable adjustments for qualified individuals with disabilities.