Coordinator Business Improvement

Summary about this job

Detail information about job Coordinator Business Improvement. Terms and conditions vacancy

City of Gold Coast

Working for City of Gold Coast is both challenging and rewarding, whether you are starting a career or looking to enhance your existing experience and skills. The Gold Coast is one of the fastest growing cities in Australia with a diverse population, combining great challenges with the kind of lifestyle few cities can boast about.

How we do things:

• We aim high - we are passionate about delivering the best for our city
• We add value - we are innovative and make the most of every opportunity
• We work as a team - our people are great individually, but unstoppable together
• We take responsibility -  we are committed to working safely, being trustworthy and owning our actions

About the position:

Located in the Water & Waste Directorate, within our Business Performance Branch, you will be responsible for establishing and leading a Centre of Excellence for process improvement as part of the Business Process Improvement Framework. You will also drive improvements to our integrated management system, compliance and risk management activities. 

Key Deliverables of the position:

• Finalisation and implementation of a new Business Process Improvement Framework to support the documentation, management and improvement of business processes that support core services.
• Implement a ‘Lean’ business improvement approach (methodology) across Water & Waste, focused on managing resources for a sustainable future and achieving process efficiencies by eliminating non-value add activity and redundant processes. 
• Champion the Project Team in the implementation of an ICT solution to enable the business to effectively and efficiently capture, retain, find and access, improve, implement and monitor its business processes and tacit knowledge.
• Build internal capability by establishing and leading a Centre of Excellence so process improvement becomes a key repeatable activity and is incorporated as part of Water and Waste’s core business.
• Maintenance of Water and Waste Directorate Risk Register, including the establishment of processes to manage the identification, escalation and monitoring of operational risks and emerging issues.
• Implement the Corporate Compliance Framework within Water and Waste, including the utilisation of Corporate Compliance IT solution.

About you:

• You are a natural leader, who champions change and develops people to obtain their personal and organisational goals.
• You are a process improvement professional with experience in leading business improvement activities as part of a large organisation, ideally public sector/utility environment.
• You have experience in implementing LEAN methodology to undertake process improvements and have practical working knowledge of process management software.
• You are driven and motivated to bring about cultural change in order to meet business objectives and you thrive on challenge.
• You need an understanding of the legislative environment in which a water/solid waste utility operates.
• You demonstrate superior partnering and relationship management skills, including highly developed communication and negotiation skills.
• You have advanced level skills in the Microsoft suite of applications.

How to Apply

You will need to have an eRecruit account in order to apply for this position. If you do not already have one, please select "Create a New Account" within eRecruit and create a profile. For more details, please refer to the attached Job Success Profile. If you require further information after reading the Job Success Profile, please call the listed Contact Person. Please note applications for this position will close at 10.30pm on the listed closing date.

For queries or issues regarding the eRecruit system please phone 1300 465 326 during Business Hours.  You can now stay up to date with all of our advertised vacancies by joining our recruitment Facebook group:  http://bit.ly/GCJobGroup.

Aboriginal and Torres Strait Islander persons are encouraged to apply.

As part of our selection process, you will be required to undertake drug and alcohol testing in accordance with Australian Standards and Council's procedures.